Jaguar Puente Hills

Drew Knox

I brought my Jaguar F-Type over to Penske because I initially took my car to a different Jaguar dealer and they weren't able to help me out...(inexperienced and tried to screw me over)... After I left that Jaguar dealer I went to a convertible shop and I totally got screwed over by him....  I'm still trying to deal with the financial repercussions from that guy who left my car in worse condition than when I brought it to him.... But I brought the car to Penske and I think an angel came from heaven disguised as Franky.. someone who actually listened to me and cares!! I can almost cry as I'm writing this because I went through so much over the past 6 months with my convertible top issue and Franky was able to take care of it in just 3 weeks!! And I know for a fact he would have done it sooner if he wasn't so swamped and without the Labor Day holiday end of the month rush... That's why I appreciate him even more.. as busy as he is, he still found the time to listen to me, bring my car in while making it a priority and troubleshoot problems that someone else caused that was working on my car! I could go on and on.. He corrected other people's errors and he didn't charge me extra for it... and he definitely could have... He even put the trim parts back on that were taken off by the other shop! I got my car out of the other shop because I couldn't take it anymore and Franky pretty much handled it without any issues...I didn't think people like this existed anymore ...especially at dealerships.. I've had some bad experiences but I know one thing.. I'm bringing every car that I have over to Penske Jaguar even if it's not a range Rover or Jag I'm still bringing it to you guys! Go ahead and send me back home with my Toyota truck....I'm still bringing it to you guys first because that's how thankful I am!  I definitely appreciate everything that Franky has done and I hope that he's recognized for his excellence! I thought people like him only existed in movies. Keep up the excellent work. My convertible top works again and I could cry.. nearly 6 months without it working while it's sat in someone else's shop.. and Franky took care of it quickly.

Drew

Kent Bennett

My experience was Exceptional. It was time for a 64,000 miles service so I thought I would give Penske Jaguar Puente Hills a try. My experience was a great. I felt like a VIP. My service technician was knowledgeable and was professional at the same time.

KB

I am very impress with the service I received for my vehicle. I recommend working with Mr. Benavidez as your service advisor. Mr Benavidez took good care of my vehicle issues and explained the work that was done clearly. I want to give a shout out to ALL the team member’s who works in the car wash and detail department; this was the best car wash experience I ever had with any dealership!! Thank you Penske Jaguar for taking good care of your clients and our cars!

Wilver Arita

Isn’t it lovely when you get your vehicle needs satisfied and driving your car off the lot with a fresh maintenance! Well Jaguar of Puente Hills is the place to be! I have Jaguar XE and I’m still a rookie to the brand, but throughout the monthly check ups for service when it is due, I have become knowledgeable with the brand itself because of the well equipped service staff! Genuinely worth every penny spent. Not only is the staff amazing but the additional services that they provide and a very glamorous environment with workstations and a coffee machine! Moral of the story is that you don’t have to stop hustling because Jaguar of Puente Hills keeps the momentum going! It’s immaculate! Go talk to the David because he is the greatest of all time!

RudyWK

Maybe have pastries or at least a vending machine, especially when a customer is told 3hrs for an oil change. It actually only took 2hrs, but still nice to know you have something to offer. Your dealer is not in walking distance to places to grab a bit to eat.

Jaguar Puente Hills

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