Jim Falk Mazda Of Maui

Shannon Bello

Lorna ( the greatest customer service representative) and Haku ( the awesomeness mgr) is awesome. I walked in this morning a little irritated because of my situation. My key fob wasn't working and I went into the service department first and my so call service person was very rude, mind you I had originally called him couple days ago about this mater and never got a call back and he didn't even acknowledge it or apologize
I felt like I was bothering him, that's how his attitude was towards me. He wasn't helpful in anyway at all. He then directed to go to see the parts department. So that's when I came to meet the awesome people. LORNA and HAKU. I walked in the office and immediately felt welcomed and Lorna was very professional at the front desk and she was very easy to talk with. She assisted me and listened and took my key fob to her MGR HAKU and explained my situation. Less then 10 minutes Haku comes out with my key fob and starts to work on it...I was totally impressed with the customer service this morning. LORNA and HAKU went way beyond there job for me. Especially for a mgr, in all my years I have worked, you hardly see mgrs actually work ( physical work) only see them at there desk. But he literally got up did the job..So I wanna say a big THANK YOU to Lorna and Haku.. So when I left this morning I felt sooo much better.. you guys are the bestest...

Wayne Kever

Warranty service on my Mazda went well.  Only trouble was 2-hour wait to get car to technician when I had an appointment.  They were thorough and found an alignment problem.

yasser Albarrak

I have mazda 6 model 2020

I just wounder ,when do i have to change transmission gear oil ?

Now the the distenation 80,000 km

Or no need to chang as some friends said????

Jim Falk Mazda Of Maui

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