Jim Norton Ford

Paul Thomas

We had decided to purchase a new 2024 Outer Banks Bronco Sport  to replace her 2017 Escape Titanium with just shy of 100,000 miles.  She had picked out a color that was her first choice, but none of the dealers in and around Tahlequah,  OK, where we live,  had one in stock. Since we were in the Tulsa area for an appointment we thought we'd swing through Jim Norton's lot in Broken Arrow to see what she thought of the ones they had in stock.  As we cruised the lot we were met by a salesman named Scott Murr.

Scott was friendly and easy to talk to.  We told him that she really wanted the Hot Pepper Red color, but knew they didn't have one and we weren't in the Escape we were going to trade.  He said that was no problem, if we would come in for a few minutes he'd see what he could do to get her what she wanted.  Bottom line in less than 2 hours we were in business with Jim Norton Ford to trade for a Hot Pepper Red model, equipped exactly like we wanted, they were able to secure from a dealer in Guthrie, OK.

The process was smooth and simple.  We got a fair trade in offer for the Escape, sight unseen,  based on our word of its condition.  We never felt any pressure from Scott or the dealership to accept a deal we weren't happy with.  Two days later we returned with the Escape and its title, to pick up the new Bronco Sport.  At delivery Scott thoroughly went through all the features of the Bronco and helped us get connected with Ford Pass on our smart phones.   He even went with us on a short drive to make sure my wife was comfortable with everything.

We would highly recommend anyone that is looking for a new Ford to seek out Scott Murr at Jim Norton Ford.  Based on our experience, we are sure that he and the dealership will treat you well.

Sherri Seay

Jim Norton Ford was great!  I had an accident & my 2015 Rav 4 was totaled!  I drove a bunch of different SUV’s, & decided I wanted another Toyota Rav 4, perfect size for me!  I think I looked at every Rav 4 in our area!  Coby was my salesman, & I kept in touch with him, when I decided I wanted the 2018 Rav 4 they had on the lot!  It took 3 days to get my insurance money.  We spoke or texted every day!  Went in as soon as I got it! Dee, the manager, ensured I got the car, & took care of a small problem, with someone else wanting it. The windows were very dark tinted, & driving it at night, was kind of scary to me. I called Coby & he made arrangements for me to bring it in & have the tinting removed from the front windows & they fixed a small nik in the glass!  Got it back to me quickly, & put it in a safe place when the threat of hail was in the forecast!  The finance guy, Charles, kept the payment right where I wanted it!!  So I am very happy with the service I received! And a big thanks to Coby for keeping in touch & coordinating the right people to take care of everything else!!
Only complaint…no owner’s manual!
And…my Great Dane loves it!!

Kathy Pyle

Rylan was very helpful in helping me choose the right vehicle. I told him what I wanted and he had just the right F-150. Financing was amazing and went very quickly. Will definitely go back and purchase again. Entire staff friendly.

Jim Norton Ford

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