Joel Confer Bmw

Karen Ullerup

On 9/19, my husband and I were driving from Connecticut to Ohio for my nephew's 16th birthday in our BMW X5 M50I. Before the trip, I had the vehicle serviced at my local dealership, who assured me everything was in perfect condition. However, midway through Pennsylvania, after stopping to refuel, the car started having issues—running rough and then stalling out multiple times.

I immediately contacted BMW Roadside Assistance, and while they initiated a claim and arranged a tow, there were no Ubers, Lyfts, or taxis in the area, leaving us stranded at a gas station off I-80. They informed me my car would be towed to Joel Confer BMW, so my husband called the dealership and spoke with Scott in service. Scott was amazing—he quickly arranged for a loaner SUV (to accommodate all of our stuff), but the rental department closed at 4 PM, and it was already 2:50 PM with us being 40 minutes away. We tried everything to get there—no Ubers, no Lyfts, no taxis, and to make things worse, no tow trucks were immediately available either.

Feeling stuck, we called Scott again and explained the situation. He went above and beyond to help us. Not only did he connect us with a local tow truck company (PA’s Finest Towing), but he assured us that he would personally wait past closing to make sure we got the loaner car. The tow truck arrived about an hour later and even let us ride along so we could get to the dealership.

We finally arrived at Joel Confer BMW around 5:45 PM, and as promised, Scott was there waiting for us with our rental car, even backing it up to my vehicle so we could transfer all of our belongings. Scott’s exceptional service and dedication truly saved the day, and we couldn’t be more grateful.

Although Scott was off for the weekend, he made sure to fully inform the rest of the service team about our situation. By midday Friday, we received a call from the dealership, letting us know that the fuel pump had broken. They had already ordered a replacement for Monday morning delivery and assured us they would do everything possible to get the car ready for us that day.

They did exactly as they said—something that rarely happens with my local dealership! My car was ready for pick-up on Monday, and to our surprise, it had been cleaned, vacuumed, and even had the floor mats washed. Scott had thoughtfully left the car in the garage bay and allowed me to pull the rental car inside to move our luggage without getting wet. Not only that, but the final bill was exactly what they quoted us—no surprises.

Scott will forever be a hero to us, and we can’t say enough good things about Joel Confer BMW. We only wish they were closer so we could always use this dealership!

Farhan S.

Nice store indeed, but as a luxury car I expected better customer service. The service representative was very nice, managed an appointment for me within a day. Dropped off is fast, and hassle free. But I didn’t get reviews on the multipoint inspection, and everyone left at 5:00 pm. I’ve bought Audi, Lexus, Mercedes’ before, and I know some of those brand ensures superior customer service, compared to that I think BMW State College has room for improvement.
Wanted to buy some accessories, but again not a seamless process.

Colby Conaway

Very pleased with my experience at this BMW dealership. Daniel Rehmeyer walked me through the process of ordering a new BMW and made the process extremely easy, never once pressured me into buying anything extra. He kept me up to date the entire time I was waiting for my new 2023 M240i. This is my first BMW and I couldn’t be any more happy with it. I definitely recommend this dealership and look forward to continuing to go there for my service. 10/10

Can’t speak for sales but service department is excellent. Service Advisor Greg is great and always willing to listen and help. Overall positive experience servicing my BMWs here.

Logan Dehass

Daniel was my salesperson and was great ! He shipped my brand new M2 to my doorstep - it was a very easy and smooth process! For being an out of state customer it only took a day to get everything wrapped up. If you are looking for a new or used BMW hit up my man Daniel !

Joel Confer Bmw

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