Kelly Nissan

Dave Mares

Smooth process, start to finish. Easy going and friendly reps and an overall great car buying experience. Erik was my rep and was a pleasure to do business with. The car itself drives like a dream, too. I'd recommend Kelly Nissan to anyone!

Tiffany Spicer

My experience at Kelly Nissan was pure satisfaction from beginning to end. From the first phone call I received inquiring about my interest in potentially purchasing a vehicle to driving off the lot has been nothing short of amazing!. Speaking with Eric and Raven over the phone initiated my interest to come in. Once there, I was greeted by Trevor at the front desk (very nice guy), once I told him my name he was already aware that I was coming in and directed to me to Raven. She was honest with me and answered all my questions over the phone so I knew what to expect before coming in. Usually shopping for a car is scary and you're not sure if you can trust the people at the dealership but Eric, Raven, Juan, and Rick were the complete opposite.  The salesperson I worked with, Juan, was an absolute delight. His attitude with me was awesome & he's pretty funny too. He helped  me pick out the perfect car for me and my budget. The process wasn't long at all and I drove away with a 2024 Nissan Kicks SV! Juan educated me on the functions of my SUV and answered all my questions. I felt appreciated and valued at Kelly Nissan. While signing my paperwork with Rick the finance manager, he thoroughly explained what I was signing and all the benefits of having a Nissan from that dealership. The staff at Kelly Nissan are great people! They just got a customer for life!

Danielle Carpenter

Best Experience I Have Ever Experienced in Car Buying!!! Juan made the process so smooth and easy!!! Thank You for Helping Me Buy My 2024 Nissan Kicks!!!

Monica Hernandez

On July 1, 2024, after bringing in my 2021 Nissan Rogue for oil change, I ran into my favorite car sales rep. He said would you be interested in upgrading your vehicle, since I have already bought 2 cars from Kelly Nissan. I said sure, but I would like to see what the numbers looked like. So long story short ... the numbers spoke for themselves, drove off with a 2024 Nissan Rogue Premium edition. I love my new Rogue!!! Thank you Diego for helping me out with purchasing my 3rd Nissan from you. If you are thinking about purchasing a new vehicle, my recommendation is "Kelly Nissan" in Oak Lawn, IL. and ask for Diego!!! Working with Finance Director, Rick, was very informative and easy! Thank you!

One more thing, the service department, can't forget about them. Every time I brought in my vehicle for service, they are always on top of the issues and help with solutions. Especially my service advisor "Eva." I can't forget the service manager "Thomas." Thank you, always!!! See you next time.

Nia Little

Hmm…where should I begin? I’ll start by saying I purchased my 2020 Nissan Rogue from here and I’ve only allowed the service technicians to work on my vehicle for as long as I’ve had it. I’ve had problems in the past with chronic incompetency and I only return solely out of convenience.

I scheduled a routine maintenance appointment for 6/12 and simply expected an oil change. However, I was met with repairs that didn’t quite add up nor align with repairs I paid for in late December of 2023. It’s only the beginning of June and I’m in need of a cabin air filter AND a regular air filter? For added context, I do work from home 5 days a week. Lastly, I purchased windshield wipers from Auto Zone 8/4/23 and replaced the front, but not the rear. Prior to that purchase, I had the SAME wipers from when I purchased my vehicle 12/27/2019. Strange call out when that has never been addressed previously. When I asked if the back wiper could be installed (it’s been riding in the trunk since purchasing), I was told that it would be a $38 charge. I declined that and the other repairs.

In conclusion, the Owner Loyalty Manager has been ducking and dodging my emails and phone calls since 6/20 after I expressed my displeasure for my most recent service despite my feedback being requested via email and phone. To spend so much money and be met with mediocrity is quite disheartening.
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7/31/24 Update:

I arrived for my 7am service appointment to address the aforementioned concerns. I was warmly greeted by the new Service Manager Raul after checking in with techs and a much needed conversation happened. Though his tenure in his current role is recent, you would’ve thought he’d been in leadership much longer. Being listened to intently and with a receptive ear was the proper way to turn an unpleasant situation around. I felt heard, understood, and that his words were sincere. Brand Loyalty is impotant to me and I walked away feeling much better than before.

Kelly Nissan

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