Kelly Volkswagen

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2015 LR2

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Randy White

Been a customer since 2004. I would never take my Vdub to any other dealership for service. Extremely fair and knowledgeable. Always explain everything in full and never had to return for any issues. Mike and Todd and their all star tech Tyler do a great job. One time in 2006 I had a coil pack go bad on my Passat coming home from Allentown late on a Friday night. I limped the cat to the shop parked it on the lot about 1:30am not expecting to see it until mid week bc I had no appointment and service is not in on Saturday therr. Well to my surprise I get a call from Mike around 11am on Saturday saying I can come and get the car he replaced it for me. In 2020 during the height of the pandemic the timing went bad on my GLI, parts were hard to come by but it was completed fairly quickly and never ran better. Then in Nov I was looking to upgrade to a MK7 GLI and they found me a beautiful 21 gray GLI in incredible condition and Joe (his first Vw sale) and Bill gave me what I felt was a very fair deal and I absolutely love that car.I would recommend them for your next VW purchase or service.

Leah DeMartinez

I purchased my vehicle from Kelly back in August 2018 with 28k miles on it. I enjoyed the car for over five years, with very minimal repairs (brakes, rotors, oil changes)- and then the dreaded timing chain service came at us like a wrecking ball at 91k. We knew that this was quite a big job, a very expensive job, and to not expect the car back for some time, but this took three months. The car went in on 6/26 for the diagnostics service. My husband wanted this done, despite me having already told him that it was throwing cam codes because of the slack in the timing chain-  and to the suprise of no one- diagnostic showed she indeed needed timing chains. My husband called every few weeks for updates on special order parts, ect. One week in particular, my husband called on a Thursday. Was told to expect a call back within the hour, and we ended up calling the service department back the following week on Friday, as we never rec'd a call back. Although communication could have been better (and on our behalf as well since my husband has a very heavy accent), so I will take some of the blame on the communication, we are thoroughly satisfied with the service. My car (2009 cc 3.6 vr6) has not run this beautifully since I bought it several years ago. My repair bill exceeded 8k for timing chain and valve cover gasket repairs and as I've previously mentioned, it took three months. I will NOT fault Kelly for this. This is the price you pay to keep a fifteen year old car on the road, running well. I love my car, and since VW  ceased production  the vr6 in 2017, I plan to take good care of her until I am no longer able. I hope to have another five year run with my CC with minimal to no issues- just like she was before the timing chains started slacking. Thank you Kelly for your patience with my husband Jose and I. Thank you also for taking care of our son Marco and his Golf a few months back.  Thank you for your dedication to local VW enthusiasts like us. I appreciate you! -The Martinez family from S. Abington Twp.

Kathleen Kutalek

I was midway on a 6 hour drive at the start of a holiday weekend when the engine warning light came on. I googled to find the nearest VW dealer, and Kelly VW was one of my selections. I am so happy that I picked Kelly VW! Michael answered my call, triaged the problem and told me to bring the car in. They diagnosed the problem (faulty spark plugs) and informed me of other issues which would need later attention. They got me safely on my way to reach my destination. I am so grateful for their service. Michael was extremely knowledgeable, professional and reassuring. Thank you Kelly VW!!

Shawn Balmer

Great service dept.. I bought a used tiguan a lil over 2 monthes ago from a different dealership and had nothing  ut problems within less then 24hrs after purchase the car was back and forth to that dealership 5xs with no satisfaction.. that same dealership told me the rear main oil seal was leaking and a vw dealership had to do that repair so I took it here to kelly and within have g the car for approximately 5days they had finally pinpointed the issue and repaired it.. Mike the service manager was in contact with me all the time to give me reports.. when I picked car up wound up talking with him for about a hr where he was friendly and extended details of the vechile since it was my first vw..also my car has not run as good as it is now since I bought it so I  would absolutely recommend Kelly for not just service but sales also as I know a few people that deal with them.... will be a return customer for sure..

Kelly Volkswagen

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