kia of grand island

Trinity Angel

Tanner was absolutely amazing to work with. He answered any questions I had and explained everything in great detail for me. Amazing customer service all around!!

Brenda Elley

******PLEASE SEE UPDATE BELOW******
I am EXTREMELY Disappointed in the Service Department/Parts Department - or Lack there of........I've attempted twice already to get an appointment to take care what is now Two Recalls........They don't work on Saturday so for those not residing in Grand Island - **Keep this in Mind** My first attempt was through the Kia App that advised me of the Recall. I submitted a request  from the App for the Service Department to contact me. Needless to say - I was never contacted. This last time I made an appointment myself, after having to take vacation hours from my employer. My appointment was set for this Friday. Thankfully I called today to be sure they had all the parts needed for Both of the Recalls. Of course they do not have the parts on hand and are days away from having them.......thus again, I'll need to reschedule once again. Again - I'm Extremely Disappointed. If only getting service work done was as easy as purchasing the car to begin with..............ZERO Stars for the Service Department.

*****UPDATE*****
With the Assistance and Follow-Through from Dan, Steve, and Glenn - I'm EXTREMELY HAPPY TO UPDATE THIS POST WITH ALL 5 STARS.
What had escalated into A Big Disappointment with the Service Department - has been COMPLETELY MADE RIGHT!!!
Thankfully - I'm Back to Being a VERY SATISFIED KIA of GRAND ISLAND Customer!

kia of grand island

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