Kinderhook Toyota

Dirty Water

I vividly remember the process of buying my last car here back in 2017, a used 2014 RAV4 XLE. I remember I walked in mentally preparing myself to do what I call “the dance” with a sales associate. The stressful back and forth negotiations, fighting the pressure from them to make a decision on the spot, respomding to the probing questions like "SO what do you do for a living" in casual conversation knowing it’s just them getting an idea of how much money I had to spend, etc. But to my pleasant surprise, none of that happened. I remember not feeling the pressure I was expecting to feel while talking with Brett. It was so refreshing to not have to deal with the questions and the probing. So when it came time to once again buy a car, I didn’t hesitate to shoot Brett an email. Brett is the exact opposite of everything I hate about car dealerships and car salesmen. He isn't pushy, he isn't manipulative, he doesn't pressure me to make a decision, and he doesn't use those God awful cheesy car salesmen lines like "What can I do to get you in this car today?" People don't respond to those outdated tactics anymore and it seems Brett knows this. Make the customer feel comfortable and the transactions happens naturally. I showed up for a test drive, he threw me the keys and said he'll be here whenever I get back. We talked numbers a little the first day, communicated through email throughout the week, and finally when it came time to crunch numbers and get to negotiations the next week, he was patient and didn't try to sneak things in without me noticing. He didn’t move numbers around to make it look like I was getting a deal when I really wasn’t, he didn’t try to fill silence with small talk while I looked at numbers and jumbled things around in my head. I was allowed to think about everything and I like that. I got a very fair price for my trade-in and I once again felt like I got what I wanted without being taken advantage of. The negotiations went smoothly and the whole process felt laid back, straight forward, and quite frankly, painless. As a customer, being allowed to think clearly and look at options and numbers without the pressure from sales associates makes all the difference in making smart decisions. It’s for these reasons I specifically go out of my way and drive 30 minutes from Albany to buy cars here instead of going to the Toyota dealership just ten minutes from my house. Brett is the only sales associate I will deal with going forward. I bought my last car from him, I bought my new car from him, and I will buy my next car from him. He also receives my referral for anyone looking for a new Toyota. The drive is worth not having to deal with the “Let’s make you part of the family!” dealerships. Every car salesman should be doing it the way Brett at Kinderhook Toyota does it.

I couldn’t be happier with my first brand new car. I got exactly what I wanted at a fair price. Thanks Brett!

Brian Gitman

A first time car buyer. I had a wonderful experience. Nathan was my Sales Rep and he was excellent. The process was efficient and while they informed me of every option available and made recommendations I did not feel pressured. I left with my first new car!

Joseph Pizza

We bought a new RAV Hybrid today. The staff at Kinderhook Toyota were very accommodating to our needs  There was no high pressure applied and assisted us in every way possible. We dealt with Tim who let us through the process.  This is our 2nd Toyota and will use Kinderhook Toyota to again

James Broyles

Brilliant dealer that couldn’t have treated me better. Well worth the 2 hour drive and once we sat down the whole process was done in less than 45 minutes as we knew our numbers going in. Tim is a superb salesperson to work with who is super communicative and made sure we were constantly kept in the loop. Issac was very straightforward and kept everything clean and easy. Couldn’t recommend getting a car from Kinderhook enough and any future Toyotas we get will hopefully come from them!

TLDR: Kinderhook Toyota restored my faith in car dealerships; provided me with honest, kind, and outstanding customer service; and proved to me that buying a car can be a great experience!
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After connecting with and visiting several car dealerships, I was feeling so weary, overwhelmed, and stressed about the idea of buying my first car. It seemed like everyone had one price online - but another in person, had "just sold the car listed on the website" but had another pricier model I "simply had to see," or was trying to upsell me on nitrogen tires...

Enter Kinderhook Toyota. I read the great reviews, and, even though they were 2 hours away, decided to give them a try. I'm so glad I did.

Brett provided us with honest, transparent, kind, and professional customer service from day one. He explained everything clearly to us, patiently answered all of my questions, and never played any games with us. The car I wanted was available when and as promised. The price we discussed was exactly what I paid. The process was completely straightforward, and I felt so respected and valued as a customer.

Kinderhook Toyota is a family-owned dealership, and it shows. It feels like they truly care about their customers. Brett led the way in providing us with exceptional customer service, but everyone with whom we interfaced treated us with integrity, kindness, and professionalism. Isaac from Financing should also be mentioned: He explained all of my options to me very clearly, made sure I understood everything, but was never pushy. I left the conversation with him feeling respected and confident about my choices.

I recommend Kinderhook Toyota to anyone who is in the market for a car. They are truly a wonderful dealership!

Kinderhook Toyota

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