King-o'rourke Cadillac

Eric Hohmann

I normally never take the time to make a review however, I needed to make an exception this one time. Frankie DiGirolamo at King O’Rourke was so professional, courteous and very knowledgeable on the Cadillac brand. He got my wife and I into a beautiful XT6. His no pressure sales approach was such a breath of fresh air. From the day of sale to delivery he made it such a smooth transition. I give Frankie my highest recommendation and would refer to anyone. I also wanted to mention the professionalism of Tom in finance and Nick who was so helpful setting up the  technology end on the day of delivery.

Joy Ambrosio

Can’t say enough about the people over at this dealership. From my Salesman to finance even when I called the receptionist have all been helpful and friendly. This is my 4th lease from them and next year I’ll be going back for my 5th. Service has always been helpful and prompt. I have also purchased 3 used cars from them 2 for my daughter and one for myself and they have all been great never had any issues. My salesman Tommy Costa is the way to go

Michael Feldstein

Last Wednesday, I had the opportunity to drop off my 2023 Cadillac CT5 at the dealer for it's first service.

Cadillac Mike provided excellent service and made the entire process an absolute pleasure back in August. The car was a tester on the floor with 4300 miles on it and Mike told me that my first service would be complimentary.

As I pulled up to the deal on what was a rainy morning, I was greeted by Steve (Stavros) Petkovits. Steve was friendly and helpful as he checked my car in and went over what services were being done.

Steve was aware that it was my first service with the car and he notified me of the cost of the full service oil change and tire rotation because according to the system, the car, while under the ownership of the deal had already received its first service and oil change. As a result, he told me that I could be charged.

Although it wasn't his fault and had nothing to do with him, Steve took ownership of the situation and even told me that he felt embarrassed.

I was never upset about the situation or expressed anger or even made any demands. However, Steve went above and beyond working the floor and checking in with different managers and explained the situation.

During my wait for the service, Steve checked in with me twice about the situation and was giving me updates. At the end, Steve came up, handed me my bill and to my surprise, it was all 0's!

Steve went out of his way to ensure I got my first service free of charge. On a day before a major holiday, when many people can be short, and I'm sure many customers can be demanding, I was impressed with by Steve's composure and attitude. He made my situation a priority and it made the experience feel more than just transactional.

This is my first car from this dealer and my father has been getting cars here for 25 years.

From what I understand, the service department has turned over a bit in the past year and most of the staffing is new. It isn't easy come on and build a rapport with guests who are both new and longtime customers.

Steve made the experience great and I will seek him out when I make my next appointment and recommend him as well.

Matthew Edelson

We recently had the pleasure of working with Frankie DiGirolamo on the lease of our Sierra 1500. Working with Frankie was an excellent experience - he worked diligently to get us the best deal possible. He was honest, thorough, and always had our best interest in mind. It is easy to feel like you are not getting a good lease package when working with many dealers, but we can confidently say working with Frankie allowed us to walk away with a solid deal that we are lucky to have. We could not recommend Frankie and the King O’Rourke team enough!

Super Dad

We had a hiccup on my first visit to service. But Joel and Rose really stepped up and set the bar real high on this one. Well done to everyone in service, especially Rose for her professionalism. You guys really showed me that you care. All my dealer business is going here in the future, even my Z06!

King-o'rourke Cadillac

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