Koons Of Silver Spring

Joe Kekeris

I had a great experience buying my new Ford Edge at Koons Silver Spring! My salesman, Lonny Baxter, was easy to work with and happy and able to answer my numerous questions. The entire team was super nice and made it easy and low stress. GM Tim Morgan and Finance Manager Michael Marby also helped to made it a pleasant experience.

Kathy Nguyen

I always experience spectacular service at Koons. I brought my Mustang in a few times for an issue, and my Service Representative, Brandon Staples, always took care of me. He exhibits exceptional communication and professionalism. I highly recommend working with him for a smooth, easy customer experience.

David Parker

After having tucked a few months of ownership under my belt, I’d like to take a moment to relay to others my truly positive purchase experience with a number of folks at Koons Motors in Silver Spring, MD. And specifically & happily I’d like to give a hearty, “Thank you!” to Lonny Baxter for earning my business every step of the way!

Back in early September of this year, Lonny promptly reached out to me after my online inquiry about a 2019 Ford F-350 Super Duty DRW Lariat on their lot. Having scheduled a test drive for the following day, I headed up to Maryland that morning from my horse farm in Virginia. Lonny called me around an hour into my drive, informing me that the dealership wanted to complete a factory TSB regarding the lower oil pan. Apologetic to a fault, Lonny was sorry to learn I was already well on my way, but asked me to understand that the service technician wanted to assure the truck was mechanically sound for my test drive. But as the TSB was to specifically replace the lower oil pan gasket, the new sealant gasket would need to cure for 24 hours…making my impending test drive for that day impossible. Pulling off the road to further discuss & understand the scope of the TSB, Lonny put me in direct contact with the service technician working on the F-350. And the technician explained over the phone the nature of this work, and further, explained that he was additionally replacing/resealing the upper oil pan at the same time. Further, this same work assured a fresh oil change on the F-350’s 7.3L Powerstroke, just shy of 70K miles on its odometer.

Unfortunately a couple of upcoming family obligations meant I wasn’t going to be in a position to return to Maryland a day or two later for a test drive. However, Lonny asked that I allow him to talk all of this over with his manager. Lonny called me back shortly thereafter, offering to personally drive the F-350 down to my horse farm the following day, at a time convenient to me, to conduct the test drive. WOW! To me, this is a mark of true customer service! With other assurances ironed out with Koons upper management, I approved their willingness to drive the truck down to me for a test drive.

Lonny arrived on my farm driving the F-350 early the following afternoon. Along with him, Lonny had a ‘follow car’ make the trip down, being driven by Lonny’s mentor (who was also the lead fleet sales manager). This arrangement proved extra convenient for me given that Lonny’s mentor knew the history of this one-owner F-350, given he’d conducted its initial fleet sale just a few years back.

The test drive went superb, proving much more comfortable for me to conduct over my own familiar backroads & highways! And that, along with all of my questions being thoroughly answered, I completed my purchase at the end of my test drive, along with a handshake and a few signatures!

Thank you again Lonny! And thanks again to everyone else at Koons that helped make this a truly memorable and pleasant purchase! What a great team at Koons Motors in Silver Spring, MD!

Sean Rippen

I ordered and subsequently purchased a 2023 Ford Bronco from Kendall Jones at Koons Ford in Silver Spring. Kendall was fantastic to work with. He was responsive to my calls and emails, and easy to work with otherwise. My Bronco is great fun, and I would highly recommend Koons Ford - and Kendall Jones specifically - for all your Ford needs!

Rob Allen

I had a great experience purchasing my vehicle at Koons of Silver Spring. John Speake my Sales Person / Product Specialist was excellent at communicating all aspects from vehicle availability to vehicle features. Tim Morgan also helped walk me through the trade in and purchase process. Mohammad Mughal did a thorough job at explaining the finance and warranty options. I felt like I was their only client. They made the process easy. I feel like I got a great deal on my trade in and on my purchase. I will be looking to them for future vehicle purchases. All around excellent experience. Thank you, John, Tim and Mughal!

Koons Of Silver Spring

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