London Cdjr

Quinn

I factory ordered a 2024 Wrangler in July 2023 and took delivery in February 2024. Although there were issues along the way, London CDJR has so far taken care of me well; I'd be happy to recommend them. My experience in short below:

London CDJR Experience - This dealership is an example of how a car buying experience aught to be. They were able to commit to no "typical" dealer stuff (nitrogen tires, undercoating, tint, floor mats, etc) on factory order, which I can't say about other Columbus dealerships. I paid for tax, title, loan origination, and a doc fee. Finance talked about extended warranties, I declined, and that was it. When signing, I was in and out in 2 hours. I can't speak for trying to haggle, but when paying Factory Wholesale Pricing minus two FCA incentives, everything was butter smooth.

Brian Conn, my salesperson - He has been incredibly helpful from day one. He is knowledgable and personable without any hint of sales pressure; he seems to be a very honest guy. He's worked with me to fix more than one issue post-purchase, which as far as I am concerned, is above and beyond compared to Brian's peers in the industry at large. If I buy another FCA product it will be from Brian.

Management, Evan and Brian - I was owed $1000 back from a refundable deposit with the previous owners (Ken Ganley Auto Group). It took a couple weeks and a few trips to the dealership but I eventually got this money back as they promised. I could see someone getting pretty frustrated with this wait but I do appreciate Brian reaching out to the old owners and Evan coordinating schedules to get me the check. I would have preferred if this deposit was rolled into my down payment, but I don't expect this to be an issue with future customers. Overall I think they handled it well for not knowing all the information at the get-go.

Devin Clark

Amazing service! Took my RAM 1500 in because of a small leak. They quickly identified the defect, repaired it and sent me away without paying a single penny. They even went above and beyond to wash my truck. On top of that, everyone was so friendly and welcoming. Thank you London CDJR!

Stacy Conn

My experience with purchasing a car from Ken Ganley was amazing! They made my car purchase easy and answered all of my questions. Even setting up appointments with their service department is always quick and they are able to work with my schedule. They are very professional and have excellent customer service. I would highly recommend working with them on your purchase of your next vehicle!

Brad Sheets

Edit Cory and the young kid Saturday showed alot of integrity and concern to make sure there were no other surprises from the issues below there is still a bit of a way for them to go but those 2 have the right idea

Waiting to see how they make this right. Communication is absolutely horrific I just came to get my car didn't even make it out of the parking lot after about a week. Wasn't ready when promised. The only saving grace was the lady back in service she made the additional issue caused right

London Cdjr

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