360 North Illinois Route 31 Crystal Lake, IL
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A dealership's rating is based on all of their reviews, with more weight given to recent reviews.
4.5
(261 reviews)
5.0
Purchased a new Mazda here in 2016. Great Experience. Brought my 2nd Mazda here for service. Their service department is unmatched. I was updated throughout the process with texts, calls, and video updates. Detailed reports on papers and all questions I had were answered. Ethical and honest service staff.
5.0
We had an excellent used car buying experience at Anderson! It was well worth our 2 hour drive to work with the people at this dealership and find a 2021 CX-5 that fit our needs and was priced fairly. Sales Team member Kayla B. and Sales Manager Jim M. were both very personable, upfront, low-pressure, and fair in working with us to come to an agreement. We left with a beautifully detailed, full-tank vehicle along with appreciation for the people and professionalism at Anderson!
5.0
EDIT: I just picked up my vehicle, and it went even smoother than I hoped. Let's just say that these people are very ethical, which was a very important thing for me. Low pressure and very honest! It was worth the 3 hour drive! The buying process is very easy. Up front quotes and disclosures. No hidden fees. Alex and Leah are easy to work with. Look forward to picking up my car on Monday!
5.0
Just purchased a car from Crystal Lake Mazda. Best car buyoling experience of my 30 years of driving. From the minute I walked in the dealership to test drive the car to leaving with the new car, only 2 hours had passed. Amazing team. Thanks Tyler, Derek, and Rich.
5.0
Bought a car from them. Our salesman Cody was awesome. We visited once just to drive some cars and he never pushed or pestered, even printing off spec sheets for us to reference without us having to ask for them. We came back several weeks later to start the actual process and he was straightforward and welcoming through the entire process. We negotiated and didn't spend hours waiting for responses or anything like that. I fully expected I would have to come back on a weekend and dedicate an entire day wasting time but we signed papers and shook hands in an hour or so. Honestly it was so short I didn't think to track the time closely. Long story short, if you're buying ask for Cody and he'll take excellent care of you.