I had a good experience with McKenna today which you normally don’t get from a dealership. Spencer was informative and kept me updated with the service that I had come in for. I see myself returning here again.

I had a great experience at McKenna VW in Cerritos. Everyone was very friendly. Besides dealing with the tedious process that is purchasing a new vehicle, such as endless signatures, the overwhelming amount of numbers, “paperwork” digital in this case; I didn’t mind it. I also love how my contract documents, and other signed documents are on a USB card. Very eco conscious, and efficient. Alex A., the salesman who helped me with my purchase, offered to take photos of me with my new car with the giant decorative gift bow on it. I was very appreciative of that. I would’ve completely forgotten to take photos until Alex A. mentioned photos! Thanks again. ????????

Today, I had one of the most amazing experiences with a car dealership in the USA in the past 12 years. I called this dealership and had the pleasure of speaking with Mr. Mark (extension 7804) in the parts department. I explained my situation, and he patiently and professionally searched through more than six different parts for me in the system, guiding me through each one. Prior to this phone conversation, I was frustrated with VW, but Mark's dedication to customer service convinced me to proudly remain a VW client. Thank you so much, Mark!

Tyler once again did a wonderful job as my service representative. I received the service I requested and it was timely. I also appreciated that when I returned the following day because of a light that came on after my service, another representative came out from his office to assist me because Tyler was not there and the other representative was working with other clients. I am grateful to him also.

Just want to thank Alex Amador and Mariano Miranda for their great knowledge honesty and friendly services! Because of these two gentleman and their great sales services made me feel comfortable and confident enough to make my final decision on a great deal on an awesome vehicle. I respect their continuous honesty and accommodations to reassure my purchase was fit for my exact comfort and financial payment stability! Thank you gentlemen very much for making my car shopping experience a happy easy and satisfying experience!