I've visited McLaughlin for many years now, expecting my likely next purchase of a vehicle to be a Subaru Forester. Unfortunately, just as I was planning to buy a vehicle I came to learn that my contact for all this time had recently left to pursue other opportunities. So I went to the dealership to speak with someone new. When I arrived, I found that the showroom was seemingly bereft of unattached sales people. So I decided to walk around the lot and browse the vehicles the old fashioned way, hoping that eventually someone would join me that could sell me a Subaru. It didn't take long. I was barely a few cars in when Brandon Ellis come out of McLaughlin Cadillac, part of the same dealership in the same parking lot, but out of a different building. Brandon was everything I wanted in a salesperson. He was happy to discuss my car preferences, and answer any questions, but he didn't push. I specifically wanted to test drive a Crosstrek and a Forester, so he lined it up for me and talked me through some of the features of each car. The whole experience was easy and enjoyable, and they were even willing to do a dealer trade to get the colors of exterior and interior (love that brown leather) that I most wanted. I highly recommend McLaughlin Subaru and Brandon Ellis in particular... though you may want to step into the Cadillac building to find him. By the way, the pics are actually of a used vehicle because my dealer trade arrives today. They just happened to have the same colors in a used vehicle right there on the lot.

My 2018 Subaru Forester was making a loud sound upon starting each morning, & I took it to McLaughlin’s. They diagnosed it, & freely offered me a loaner car, since my car needed to be left over night, so they could get hear the sound during the first start up. They did a great job! Very happy with the service along with the customer service.

I enjoy going to McLaughlin Subaru. I've had a relationship with them for several years and the service has been great. Associates, sales people and maintenance staff along with leadership are friendly, kind and helpful! They always take care of me and check to make sure I'm comfortable. They provide service in a timely manner and their waiting area is well stocked with treats and fresh fruit. The restrooms and show room are always clean. I actually drive from another state to have a relationship with them. I've always felt it's worth the drive, except on snowy days! (smile)

This is the best visit I have had to McLaughlin's service department in the last couple of years! TYLER was FANTASTIC! He was kind, caring, courteous and kept me up to date on my service as it was happening. He was respectful and helpful, too. He also took the time to reset my clock in my car, even though he was busy. I could not have asked for a better experience! I really hope I get to have TYLER again as my service advisor! Keep up the great work, TYLER! Thank you so much!!!