Service at this dealership has consistently met my expectations. The staff is very professional, and listens to my concerns carefully to ensure the time spent with my vehicle is worthwhile. Dillon has been assigned to my vehicle and provides honest feedback to keep me updated. This service department is top-notch and I'd recommend them!

As a loyal customer for over a decade, I've come to expect nothing but the best from Mercedes Benz of Buffalo. My recent purchase reaffirmed why I keep coming back. Cameron, who assisted me, exemplified the pinnacle of customer service. He took the time to understand my needs without resorting to pushy sales tactics. His attentive approach made me feel valued as a customer Without a doubt, I will continue to be part of the Mercedes Benz of Buffalo family, knowing that I can always count on their team to deliver top-notch service.

Jacob is the BEST EVERRR!!!!! He helped me customize the vehicle I’ve been wanting since 2019 and he not only made the process effortless but he made my time at the dealership enjoyable from the time I came in to get details on the car until the point of taking my car home. I highly recommend Jacob for anyone looking into getting a Mercedes - he is very knowledgeable, friendly, and took the time to thoroughly explain everything. Thank you!! ????

We drove all the way from Rochester Ny due to Sales rep Robert Michaels amazing customer service, he made us feel like family. Amazing staff with outstanding service, thank you Robert , we will highly recommend! Due to his service we bought our Mercedes here instead of Rochester .