Mercedes-benz Of Natick

Ryan Watts

I just recently went this location to find a specific model car I had been looking around for.  They had the most competitive offer by far!  When I arrived I was set up with Sara who was AMAZING!  She and her manager worked with me on price and trade-in to accommodate my finances in a welcoming and zero pressure process.  They even stayed late to finish with me that night since I live far away.  Sara stayed in touch with me throughout the entire process to make sure my experience was top notch, even post sale.  As someone who works in sales, I find that post-sale service is the best indicator of quality and integrity in a sales operation.  I was very lucky to be put in touch with Sara and her phenomenal customer service!  I highly recommend this location and be sure to ask for Sara!

Viramya Shah

We recently bought a new car from Mercedes Benz of Natick. The experience was amazing! Right from the start to the end, the process was very smooth. A huge shoutout to Howard R. for his help and patience through out. He was friendly, answered all our questions and followed up as well. Post delivery of the car, we had a few follow ups and the team was extremely prompt in solving and following up. Thank you team Mercedes Benz of Natick!!

James LoPresti

Excellent experience at Mercedes-Benz of Natick!! I was fortunate enough to have Howard as my salesman and he was great from start to finish. Professional, knowledgeable, courteous and willing to take all the time you need to find what vehicle is best for you! Yatin in finance department was also a pleasure to work with! I strongly recommend Mercedes-Benz of Natick for your next car or suv!!
You won’t be disappointed!!
10/10

Andrew Colameta

Long time BMW family and the wife wanted to try the Benz. We worked with Steve Boston and he walked us through all the options. His 40 plus years of working for Benz really showed. He was very patient and explained each option even multiple times. Based on what we wanted it was a special order.

We received the car today , very impressed with the entire team from the  managers, finance people and even the greeters

Steve and the team really made our first Benz an amazing experience
We love our new Benz!!

Keith Gilchrest

UPDATE REVIEW

I wanted to update my review-
Jeff the manager reached out to me this morning and we spoke about my issue and he has assured me he will correct this going forward. I appreciate him calling and taking responsibility and his addressing the issue I had.  Thank you Jeff!

I’ve had some decent service here in the past but have had some issues recently. I had my car serviced and they emailed me a couple of items to be handled which I declined via email. The convenience of that is good but I tried to follow up with Luis twice and he never called me back. I spoke with Jeff who told me he’d get back to me and never did. I called and spoke with Steve at 6pm and he finally handled when my car would be ready for pick up. Email/text is great but people should be available by phone at some point as well.

Mercedes-benz Of Natick

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