Mercedes-benz Scarborough

Stephanie Thereault

I owned a 2014 VW Beetle that I was contemplating trading in, I wanted a Mercedes but didnt know which model or if Id even get financing for it. (Ive been working on rebuilding my credit for the past year) Ed Weeks was the salesman that helped me. I originally looked at an e350 sedan and it ended up having electrical problems, so Ed found me a C300 to test drive instead. I drove it and immediately fell in love with the car. As soon as I got back he had run numbers and gave me financing options for that car. It was surprisingly very affordable, and I ended up driving the car home that night. Ed was fantastic at making sure I got the help I needed with navigating all the functions in my new car and with setting up additional features (like remote start). The payoff on my beetle was taking a while due to holidays and their corporate office being in TX, I had called numerous times to get updates on the payoff for my VW Beetle, and Spencer the sales manager was INCREDIBLY helpful. He even went as far as calling my bank and asking them to locate the payoff. After he spoke with my bank, my car payoff was taken care of and I was immediately refunded the additional payments I had made. Whomever Spencer’s boss is, I hope they read this review because that man deserves a raise! He did something that was not his job, went above and beyond for me, and made sure to call me back with updates and made me feel heard and validated. As with anything, hiccups can occur, but both Ed and Spencer were nothing short of phenomenal with how helpful they were. Thank you both so much!!

Mark Sipe

Another fantastic experience.   Went in for a routine service and was informed that I had a leaky oil gasket.   Cost would be over $3,000 but because I purchased the extended warranty, it would be no cost to me.   The staff is professionals and courteous.   The gentlemen  worked with was Mohammed and he is a great guy!!

Joshua Appleton

From The General Manager to the Lot Attendant, every employee Ive had the honor of meeting has completely surpassed my expectations. Not only do I deliver vehicles to the service department as a Towing Company ( Wrecker & Crew Towing) I also own a Mercedes GLK350 and highly recommend this Dealership for Sales & Service!

Sandy Feil

I have been a Prime customer for more than 10 years. I have always been treated with dignity and respect and my current Service Manager, Scott Joys, is the Best. The other day one of my tires blew out on the expressway. I had no appointment but Scott arranged a loaner for me as I live about 45 miles away. He also noticed that my inspection was due along with an oil change. The next day I picked up my repaired car. At Prime I am treated as a valued  customer.Scott anticipates my needs to minimize my trips for repair.   I always feel like Scott looks out for me as much as he does for Prime, By the way, I drive a 10+ year old  E350 convertible with well over 100,000 miles, no longer under warranty.

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Mercedes-benz Scarborough

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