Motorworld Honda

Nichole Sell

I cannot say enough good things about Tyler Pencek. I was nervous about going car shopping this month because I had not bought a vehicle since 2010 and my experience then (at another dealership) was unpleasant due to overly pushy sales staff. However, my partner and I were so impressed by Tyler's low-pressure sales tactics. He did a great job explaining the CR-V hybrid's features to us and answering all of our questions. He took his time with us, even though we came in near closing on a week night for the test drive due to our work schedules. He had a fun personality and was enjoyable to work with. Ultimately, I decided to purchase a CR-V, even though I initially had some reservations about buying another Honda because my 2010 Civic started having clearcoat/paint issues early on in my ownership. While Honda's established reliability was a big part of my decision, I believe that Tyler was also able to help change my mind.

Due to a clerical error (I think), it was discovered the next day that the vehicle I initially purchased had previously been sold. Manager Daniel Lanton and his staff quickly jumped into action to obtain the car in the color that I wanted from another dealership within 24 hours of the original delivery date. When we arrived to pick up the car, staff were apologetic, I was offered a complimentary service contract extension, and all of the forms were ready for me to sign to minimize the time spent redoing paperwork. I feel that the situation was resolved in a highly professional manner and that they made it right. I am glad that everything worked out because I love my new CR-V. We don't have any family in the Wilkes-Barre area, but I would not hesitate to recommend MotorWorld Honda to friends or coworkers. Thank you.

Nicole Sala

I had an amazing experience at Motor World Honda. The sales associate Adam was very friendly and knowledgeable; making the purchase very easy and seamless. I will definitely go back sometime in the future when I'm ready to get a new car.

Jeff Hughes

Josh our salesman ,at Honda, was top notch. Sales manager was very responsive with my needs. Finance was a pro! No pressure is what I prefer and it's what I got.

Cody Berlinski

Got a great deal on a brand new car and couldn't be happier. I was connected with James Haynes as my support to help guide me through the purchase and he comes highly recommended. Down to earth, easy to communicate with, and no pressure on anything. Very very happy!

Michele Belito

I recently had the pleasure of working with Ashley at Motor World Honda, and I can't speak highly enough of her exceptional customer service skills. From the moment I walked in, Ashley was incredibly friendly and welcoming, immediately making me feel at ease.

I was dealing with an issue related to an accident, and Ashley's knowledge and competence were evident throughout our interaction. She listened attentively as I explained that the repairs should be covered under my insurance. Despite the complexity of the situation, Ashley knew exactly what needed to be done and guided me through the process with confidence and clarity.

Unfortunately, there was a moment when another staff member interrupted our conversation in a rude and accusatory tone, suggesting that I would be responsible for the bill if the repairs were not covered under my insurance. This made me feel like they doubted my honesty and were implying that I was trying to get something for free. If it hadn't been for Ashley's professionalism and support, I might have considered taking my business elsewhere.

Ashley handled the situation with grace and ensured that I felt heard and respected. Her dedication to providing excellent customer service and her friendly demeanor truly set her apart. Thanks to Ashley, my experience at Motor World Honda was positive, despite the challenging moment with the other staff member.

Additionally, I want to highlight the outstanding service provided by Rob, the shuttle driver. Rob gave me a ride to work, and his friendly and helpful nature made the experience even better. He ensured I got to my destination comfortably and on time, which was incredibly convenient and appreciated.

In conclusion, Ashley and Rob are invaluable assets to Motor World Honda. Ashley's helpfulness, knowledge, and exceptional customer service skills, combined with Rob's friendly and reliable shuttle service, made all the difference in my experience. I highly recommend seeking out Ashley and Rob if you need assistance—they are simply the best!

Motorworld Honda

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