New Country Lexus Of Latham

Jacob Timothy

Recently Purchased a used Lexus and John Julian was my salesman. He was top notch. After inquiring online, he followed up with me via phone call ready to go within 12 hours with all the info on the vehicle, worked numbers with me via phone and text message. Very fair deal and was at the dealer for an hour total to pick up the vehicle. The vehicle was in great shape and the detail team did a great job. It was on the floor inside with respect to the bad weather and it's new owner, myself. John is an informed and educated representative of the Lexus brand and was a pleasure to deal with. Thank you for making this process flawless!

Brianna Ashley

I had the pleasure of working with Cidalia again to purchase a Certified Pre-Owned Lexus GX 460 after a bad accident shortly after purchasing my last one.

Cidalia goes out of her way for her customers, and truly cares about your happiness and satisfaction. Within days of my accident she called me with all of the updated inventory from the weekend and was able to get me into another GX 460. It was even in the color I’ve always wanted- Black! I always feel like a VIP whenever I step foot into the dealership.

The Sales Manager BrendON was also amazing throughout this whole ordeal and made sure everything was perfect with the vehicle. Knowing I’m a travel nurse, he even made sure to put new tires on it before I picked it up. The vehicle was detailed perfectly, along with new brakes and tires. Can’t thank him enough for going above and beyond.

Kyle helped me once again with the financing aspect and was able to get my previous interest rate matched. He also helped me navigate all of the confusion with transferring/reimbursement for warranties. Kyle is so patient with questions and goes out of his way to explain everything in a concise and understandable way.

Thank you again New Country Lexus. Forever will be a loyal customer!

Brianna Reed

I had the pleasure of working with Cidalia at New Country Lexus. My previous car had been totaled in a bad accident involving a deer and I was very stressed out with the whole totaling process through insurance and was dreading going through the car buying process due to past experiences at other dealerships.

I am BEYOND thankful and grateful with my car buying experience with Cidalia as my sales person and the dealership as a whole. The entire team from the service workers, technology specialists, the team who detailed the car, the finance guys Asam and Kyle, to the sales Manager Brendan- they all went above and beyond with making sure my GX 460 was sparkling and that I was satisfied with my purchase. The process was quick, smooth, efficient, and this is the first time I felt like I walked away with a good deal after purchasing a vehicle. Thank you all so much!

In a time where customer service seems to be lacking everywhere, New Country Lexus is a breath of fresh air. Top notch team.

Jay Pufky

Dinh and the team at Lexus were phenomenal to work with! Our local dealership would not locate and bring in the color we wanted, I called New Country Lexus and Dinh said they would work to locate what we wanted and had it there within a week. It was worth the 2 hour drive there to work with them. They made the process quick and easy and explained everything! We would absolutely go back and purchase another vehicle from them!

Nicole Mellow

Great experience buying our Lexus NX 350h. Dinh and Kyle were fantastic to work with - very responsive. We shopped around a lot but these guys were above and beyond with their customer service, before, during, and after the sale. No doubt that we will stay with them for our future purchases!

New Country Lexus Of Latham

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