Osseo Automotive

Tricia Kunce

Here to say I never write reviews….
I had exceptional customer service purchasing my new vehicle. First time with Osseo. Chad was amazing, answering all my questions, and had amazing communication throughout the process. Patti in finance was quick and efficient. Highly recommend going through Osseo vs a large city Ford. Hope to be a returning customer in the future.

Ronald Zillmer

Legacy-Trees recently purchased our third truck from Osseo Ford. This third purchase is all about the relationship the Osseo Ford Team has built with our company. At every level their staff has gone the extra mile on our behalf. Here is an example - we needed a new F-550 for hauling our trees. The truck was to arrive in late April but one became available in March. They immediately contacted us and then the owner personally arranged to expedite the flat bed and installation through a third party vendor! That is exceptional service!

Mike Tweed

I have purchased vehicles all across the tri-state area from over a dozen different dealers.  Osseo Ford and Osseo Chevy have by far the most polite, friendly, efficient staff I have ever worked with at a dealership.  In addition, the pricing is the best I have found anywhere.  These guys care about their customers first and the bottom line second.  If you're looking for a pleasant experience buying a car or truck take the time to go see the Osseo crew!

Nicole Tamke

Update:

Shawn the Manager reached out to me regarding my less then satisfactory initial impression in car buying and has been working with me since to try and make the wrongs right and help earn my trust with Osseo Ford. He is helping me search for a vehicle that will work for my needs and making sure my experience will be a positive and happy result. Thank you for going above and beyond Shawn. I am looking forward to continue working with you.

Tom Herfel

On a very windy day this past summer my wife opened the door of our 2021 Escape (which we purchased at Osseo Ford), the wind caught the door and blew it open extremely hard.  The door hinge broke on the door side.  We took it to Osseo Ford to find out the extent of the damage.  As it turned out, a new door was required, and it and the surrounding panels needed to be painted to match the rest of the car.  The car had slightly over 30,000 miles, but was only two years old and the representative from Osseo Ford said he would contact Ford to see if it could be covered under their 3 year/30,000 mile warranty.  He contacted us a few days later and said Ford agreed cover the damage.  A short time later they scheduled the repair work.  What I expected to be perhaps a several week process, was completed in four days.  Plus, they gave us a no-charge "loaner" car to use during that time.
I have owned twenty-two Ford vehicles in my life, five used, sixteen new, and one 8-N tractor.  I'm getting old, so I don't know how many more new vehicles I might purchase in my life.  But if/when I do, I'm pretty sure they will be Fords from Osseo Ford.  I could not be more pleased with the outcome.

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