Ourisman Fairfax Toyota

Rich Demarais

Great service especially from Heather at the service department! I’m usually hesitant to go to dealerships but this was my first time with Ourisman and have no complaints. Heather was extremely patient and helpful getting our vehicle fixed and working with our insurance. We will definitely come back if needed.

??i-Nam Huy?n-Linh

Phong Tran was great to work with and really went above and beyond to secure our desired car and ensure we had the best experience at all time. He also kept us well informed along the way about timing and next steps. It was a pleasure working with him. Phong is knowledgeable, honest, and very friendly and I would highly recommend him ????

Mylene Marrone

Ourisman Fairfax Toyota gives the best customer service,  Jaime Alvarado has made every transaction I have had with him a smooth and happy experience. He cares and listen; give you the information of every car so you can made a good decision. All team members at Ourisman Fairfax Toyota were also friendly, they made me feel welcome. I highly recommend Jaime Alvarado . Thanks Jaime!

Joshua Darr

I contacted 3 dealerships seeking a hitch install on my 2023 highlander with some run around, wrong parts, and bad communication between service and parts departments. That is until I reached Chuck in the parts department at Ourisman Toyota. Chuck handled the call from start to finish, including calling Toyota to confirm my vehicle specs because the kick sensor would cause issues, he confirmed all parts, and coordinated service with the service manager. Service called shortly after I was off the phone with chuck to setup the appointment. Instead of being bounced between the 2 departments with uncertainty like the other dealerships did, Ourisman made my install and purchase a breeze. They also sent a video inspection of my car afterwards. Thank you! I'll be back for any parts/service needs.

Laura Mitchell

I have been looking into getting a new car for a while now and I had such a great experience here at Fairfax Toyota with Jay! He was very friendly and extremely attentive to the requirements and preferences I had when it came to looking for my next car. He was also incredibly knowledgeable about the different cars available while providing valuable insight. Throughout the process, he remained patient and accommodating -- answering all of my questions thoroughly and overall it was a pleasure to work with him. I look forward to working with Jay again and would highly recommend him!

Ourisman Fairfax Toyota

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