Ourisman Mitsubishi Laurel

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Michelle Bender

I had a fantastic experience here. No high-pressure; just professional and helpful salesman & financial managers. They even helped to arrange to fix my old car so I could pass it along to my son. Great car at a great price.

Kurt Zwally

Update:  General Manager, Chris Perry, made things right.  He asked me to come back in so they can properly diagnose and fix the back-seat map light, and he offered me a loaner car.   Dropped off my vehicle last night and picked up the loaner car as promised.  They got the work done today, and my vehicle was ready to go when I arrived.  Thank you Larry and Chris.  Very happy.

__________
Came in for service and made an apt in advance for the first visit to diagnose and for the follow up after the parts arrived (dropped it of of the night before on the follow up).  Took all day both times, and they still haven't properly diagnosed the issue with interior light.  OK they had to order a bulb on the first visit, but on the follow up they should have tested the new bulb to see if that fixed it and diagnosed the problem.  Larry my service advisor was great, but not excited to come back a 3rd time knowing they haven't begun to properly diagnose the light.  Hoping that when I do come back they'll get it right... we'll see.

Awa Manneh

Great experience!! I took my car there for them to change my screen and also do an oil change. The salesperson  that help me is Taylor she was very nice and she also explained everything that they going to be doing to my car. Communicate was great. Excellent. When left Taylor send me a text to ask me whether everything is working out fine. I will definitely come back here. Thanks Taylor.

Miss SSH

Loyalty and Honesty goes along way! I enjoy the entire team here at Ourisman Mitsubishi. Josh the Service manager and Glen my technician; Has been phenomenal. I pray they both stick around for the long run. Goshhh my vehicle has received exceptional service since day 1. They let you know upfront if you’re waiting with your car it may be a 1 to 2 hr wait (example Oil change and tire rotation). Don’t have any appointments that day expect to make that day to spend with them. They have hot coffee, tea, and snacks while you wait. The sales waiting area is also a vibe the sales men all speak and are welcoming. Busy environment but I enjoy observing how they work and take care of new and existing members. I wish nothing but more prosperity to this wonderful organization. Oh and their new location will be opening soon. Great way to end the year in a new Dealership. To anyone reading this not sure to get your vehicle service “you won’t be disappointed”. I look forward to buying my next Mitsubishi from them in the coming year. God is GREAT. Love you guys and thank you for always supporting me and my vehicle! ??????????

Ourisman Mitsubishi Laurel

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