Pacifico Hyundai Mazda

Ionel

I have to tell you ,this was the easiest dealership I ever worked with from the beginning. I told my salesman what I was looking for and the price. I wanted to pay every month  and I got no BS from anyone in that dealership they were  straight to the point the salesman Hector Palanco Was awesome. I would certainly buy another car from a Pacifico Dealership . I was in and out in two hours with a car.I am definitely on team Pacifico from now on. Drive down there and see these guys. They will definitely take care of you. They work with all types of credit. They hooked me up And put me in a new ride  a 2017 .

arvette farley

I had my vehicle serviced at Pacifico. Probably one of the fastest turnaround. Starting with vehicle check in, to text messages showing you status of your service and conclusion to work required. The tech 'Justin' was very knowledgeable and offered different solution to ensure I understand the need and how to space out the service (cost savings)! Great team!!! The reason I don't mind coming to the dealership for the ultimate customer service experience.

Vania Barrenechea

I had another great experience at Pacifico. This is my second car from them, and once again, the staff was friendly, knowledgeable, and made the entire purchasing process smooth and stress-free. They took the time to answer all my questions and helped me find the perfect vehicle as I was returning my lease. The process was straightforward and easy. Zach C. was knowledgeable and friendly, answering any of my follow up questions after purchase. Would highly recommend

Zack Gruskiewicz

I recently purchased a 2019 Hyundai Sonata Sport with   only 35,000 miles from Pacifico Hyundai, and I couldn't be happier with the entire experience. From start to finish, the staff went above and beyond to make sure I was satisfied. Codie Lilly, the sales representative who assisted me, was fantastic. Codie took the time to help me find the perfect car that fit my needs and made sure I got it at a great price, below the average market value. Brandon Lokey was the sales manager who made sure all my questions were answered thoroughly and was very accommodating with my rigid schedule. Codie, Brandon and the staff even stayed after hours each day I was there to ensure my satisfaction.

The service didn’t stop there. Codie and staff ensured the car was thoroughly serviced and washed before I took it home. During the test drive, everything felt perfect, but after driving home, I noticed a thumping noise and discovered a nail in one of the tires. I reached out to Pacifico Hyundai, and they didn't hesitate to help. They not only replaced two tires but also rebalanced the tires and bearings which fixed the thumping noise.

The professionalism and genuine care that Codie, Mike, Brandon from sales as well as Dennis from services showed me was truly exceptional. If you're in the market for a car, I highly recommend visiting Pacifico Hyundai—you won't be disappointed!

Paige Paw

This review is for their Service Center.

I’ve brought my vehicle in several times for maintenance and generally have had a positive experience. I appreciate that the scheduling is fairly easy (I’m almost always able to get an appointment within 7 days). However, their online scheduling does not always work to let me book an appointment and I’ve had to call in to make the appointment instead when that happens. One of the times I called, someone answered and said they would schedule the appointment for the next week at a certain time. When that day came, I called ahead (because I hadn’t gotten the reminder text like I usually do) and it turns out they never actually setup the appointment on their end, so I had to schedule another one. People get distracted and things happen, so that was not a huge deal to me personally.

Another time, I brought in my car to get a tire replaced after I hit a Philly pothole and it popped. They apparently did a full vehicle inspection when they changed it. However, five minutes after leaving, I stopped to put air in my tires since I saw there was uneven tire pressure and noticed the other tire on the same side as the tire that was just replaced had a large bulge in it—which must have happened at the same time when I ran over the pothole and the original tire popped. I expected they would have seen that if they actually did a full inspection. I would have turned around and brought it back that day, but I had to leave for vacation that night and I didn’t have the time. I’m sure they would have addressed it the same day if I had done so though. Just kinda bummed they didn’t see it themselves.

I’m just mentioning those things to explain why I can’t give them the full 5 stars. Other than a few issues like the ones I just mentioned, I am pretty happy with the service I have received at Pacifico. The Service Center staff is friendly and they’ve always made it extremely easy to drop my car off. The waiting room is nice and supplied with coffee. And they offer a valet service via Uber that will pick you up and drop you off if you don’t have your car—something I’ve been able to take advantage of a few times and really appreciate!

I recommend them, and will be back again.

Pacifico Hyundai Mazda

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