Pearson Signature Dealerships

Ky Ryan

I had a great experience with Pearson jeep service center. I just moved to Richmond last year and needed to have my 2014 jeep wrangler looked at. I originally took it to a place I found by reading extensive reviews. Took it in for a few minor things and got a laundry list of items back from them. Long story short is I got my jeep back in worse condition than I took it. When I got it back it had a severe shimmy. When I would hit 45mph it started and only got worse as I went faster. The shop that originally worked on it told me I needed a suspension and new wheels and hopefully that would fix it. I decided to get a second opinion and luckily I brought it to Pearson. I stopped by to schedule an appointment and right off the bat their customer service was great. They scheduled me for a few days later. When I brought it in they looked at it within 24 hrs and called to tell me that I needed a front drive shaft. They said they could have it fixed that day. I informed them that my job takes me out of state and that I wouldn’t be back for 6 days. The gentlemen said that’s fine you can leave it here and we’ll have it ready for you when you return. I picked my Jeep up yesterday and it’s back to normal! I couldn’t be happier. They even fixed my blinker that was out free of charge. I have to give them 5 stars.

Ultimate Underground Collection

I noticed I was in real need of some brakes, so I went to Advance Auto Parts to get some front brakes for my car, but I had to call the dealership to find out the size because the salesman didn't know which one I needed. The gentleman in the parts department was very helpful. He asked for for a few things including the last 8 digits of the VIN number. A few minutes later I called the service department to schedule an appointment to have the brakes put on. My appointment was 6 days later. When I picked the car up I noticed right away that my roters were turned because it had a shine, and it was smooth. They did a "17 Point Vehicle Check-Up" on my car. I was satisfied with the work, and the price. I will be bringing my vehicle back to Pearson this year for more work.

Linda Stanley

We took my 20 ye old granddaughter to Pearson for a diagnostic testing. Our service advisor was very friendly and listened attentively as I let my GD explain what had been happening while she would be driving. I let her explain as she needed to learn how to do these things. He took great notes and they diagnosed everything! The only issue we had was I had to call almost a week later to find out what was wrong with car, it took a couple messages left for him to call me back with results. Other than that the experience was great. We did end up taking car elsewhere for repair because of the $5100 price tag to repair a 2013 Chrysler 300 s was way too much for the 20yr old to pay for????

Deborah Blackmon

Always the best service.   I'm on my 3rd Jeep from Pearson's!  All service team members are great.   Doug is my Advisor most of the time and is wonderful!  Even the member who calls me to set up appointments is so nice!  Some places make you feel ignorant, but never at Pearson's.   I'm 72 and will buy my next from Pearson's AND I live across the river so takes a while to get there,  but all worth it!!!

Karen McGovern

Great customer service! Friendly, punctual, and the recently started giving me my car back after service, with the front vacuumed and window cleaned. I truly cannot say enough about them.

Pearson Signature Dealerships

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