Porsche Plano

Steve K.

I want to give our Porsche brand ambassador / sales advisor, Jorge Delacanal a huge shout out. This is about an experience I encountered between March-October 2023. Having dealt with Acura, Toyota, Hyundai and Chevy dealerships, I have to say, working with Porsche is a whole different level of class. Going into a Porsche dealership to confirm our first custom-order Porsche vehicle felt intimidating at first, but Porsche Plano treated me with class and respect as a first time Porsche buyer. How? Continue reading to find out.

I initially reached out to Porsche Plano back in March 2023, after configuring a 2024 Porsche Macan T for my wife on the Porsche USA website. Jon Griggs connected me with Jorge Delacanal and my appointment was set for April 2023, timing it with me flying into TX to work on our new home over one weekend. At the dealership, Jorge pulled up my configuration using the Porsche Code and we went through each and every single option together. He recommended that I leave off a few options to save money, such as: torque vectoring option (since the car will be my wife's, and she feathers the pedal lol), heated windscreen (since Texas winter is mild at best, and short) and a few other options he deemed unnecessary based on how the vehicle will be used. Rather than load the vehicle to the brim with unnecessary options, Jorge took the time to go over each option and provided me with his personal opinion, which I 100% appreciate! This tells me he is knowledgeable about what he sells and he cares about his customers more than making a sale. Once the options were confirmed, he asked which allocation works best for me (he had one in May and one in July, each with an 8 week build time). I chose the July allocation since the car would arrive just in time for our anniversary in August. I signed the paperworks and the rest was history. Immediately, I started receiving updates from Porsche regarding the current status of the build, and continued to do so until August, when the car was completed in Germany and on its way to the Houston port of entry. Once at Houston, the Macan sat there for about 2 months with other Porsche vehicles, due to supply chain issue relating to port-installed components. During these two months, Jorge kept me updated, and gave me an estimate on when to expect the vehicle. It missed the delivery window of our anniversary, but that's completely fine and worked out even better. Once it arrived in October, Jorge set an appointment for me to come in and take delivery. On the day of delivery, he sent a Lyft to pick me up and I spent about 30 minutes with the finance department (just as classy, didn't upsell me on GAP insurance, extended warranty, or anything else I didn't need), and about another hour with Jorge giving me a full orientation on how to use the Porsche and its interface. He's aware that it will be a surprise for my wife, so he even offered to lend me a plastic bow (which he advised me to place on the windshield instead of the hood, to avoid scratching the paint). Since I already have a bow at home, I did not need to borrow one. I did all the grunt-work in acquiring the car and Porsche Plano and Jorge made the entire experience smooth and enjoyable, unlike other dealerships. Most importantly, my wife absolutely loves her new Porsche.

Keep in mind that I placed the order in early 2023, at the heat of car shortages and the car market was prime for ridiculous markups. Porsche Plano added zero ADM or BS fees that ran rampant with other dealerships, especially CDJRs. I paid MSRP and I told Jorge I'll be back in 2 years to discuss 911 allocation.

Abhinav Sridharan

Can’t thank and recommend Scott Reynolds, Tony Dang, and rest of the team at Porsche Plano enough for our purchase of this 2023 Ruby Star Neo Porsche 911 Carrera 4 GTS! Beautiful spec, and such a seamless transaction experience. Will be sure to buy from them again.

Matthew Muller

Outstanding working with Tim Shaffer and the pros at Porsche Plano. Expert, engaged, responsive. Showed tremendous attention to detail and diligence, detecting additional downstream mechanical issue repaired under CPO warranty. My new home for all things Porsche service!

George F

Porsche Plano was exceptional with Ming Zhang. No pressure and very knowledgeable. He kept me informed throughout the process.

Nick Trostel

Such a great purchasing and more importantly a fantastic post-purchase experience. Their salesman, David Loder, has been the most helpful and thorough salesman I think I have ever dealt with. He really has gone above and beyond helping me out with absolutely everything from the buying process to learning and living with my 911. I traveled from out of state for this car but will consider them for future Porsche purchases even though it's 800 miles from home!

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