Reliable Cadillac

Stephen Vaczovsky

Just got my Lyriq back after some minor warranty work - all software updates that cured several issues.  After two terrible experiences (one in sales and another in service) with another Sacramento Cadillac dealership, I was very pleased with the whole service experience with Reliable. The service writer, Elvis, listened to my concerns and accurately passed them to the tech who did the work.

Electric vehicle techs are in short supply right now and I expected the work to take three days so I needed a loaner.  While I had to wait a few days to get an appointment with the tech when they also had a loaner available, everything went smoothly and I actually got my car back in two days instead of three.

While I didn’t buy my car at Reliable and I live 40 miles away, I appreciate the way I was treated, will continue to drive that far for service and if I can I will buy my next car from Reliable.

Update:  Went back for a minor software update and talked extensively with Porter, the EV technician. He is incredibly knowledgeable and worked through my unusual issues until I was totally satisfied.  If you have a Lyriq I don’t know of a better person to work on your car.  Reliable’s EV service is 6 stars.

Steve Yocca

Ken was my Service guy. I was having problems with my Cadillac XT6.Seemed to be hesitating slightly at highway speed going up a grade. Another GM dealership couldn’t “replicate “ the problem. It continued so I thought I would try Cadillac in Roseville. Ken heard what I said and they test drove it up a grade at speed and diagnosed it even though there was no check engine light. Fixed the problem all under warranty. Very happy with the communication and the service. I’ll be back.

Dan Conger

My wife and I actually went in to look at a specific GMC Yukon Denali.  Marty went out of his way to go find the vehicle on the storage lot and bring it around for us.  Everything about Marty's service was professional and focused on meeting our needs.

For contrast, we had just been to another dealer, and instead of bringing the car to us, that dealer drove us to the storage lot to see the car ... but, they went to the wrong lot.  So, we drove to another lot, but they had the wrong car keys so we couldn't even drive the car we came to look at.  That dealer was a very disappointing experience.

Not so with Marty at Reliable.  We ended up not buying the Yukon because we fell in love with a gorgeous Cadillac Escalade on the showroom floor.  We ended up buying the Cadillac.  Marty started with the best price possible.  He actually gave us a lower price than my research had indicated we should shoot for, so getting best price on our new car was easy.  They gave us a great value on our trade in (a Nissan Armada).  There was some negotiation there, but we ended up pleased with the value they gave us.

Signing with the finance department was very easy, and once again the focus was on our needs.  At that point it was nearly 9pm, and our 22 month old toddler was fed up and ready to get out of there.  So, the finance team made the process super easy, and we couldn't have been more pleased.

My wife and I strongly recommend Reliable ... and we strongly recommend you go see Marty.

Lyndsey Valley

Their service department has always been good and thorough. They fix what needs fixin’. Their sales department was underwhelming due to the fact that they didn’t have like any new cars to look at when we tried before. I’ve had to go to CarMax both times to find Cadillacs to browse through. Most dealerships have some new and some used cars to look at, but this location didn’t have very much if any. Staff is helpful and nice.

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