Riverside Chrysler Jeep Dodge Ram Fiat

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tysha ushry

This guy Tony was awesome. I have never been in and out of a dealership in a matter of hours, done deal everrrr.  He was professional and communicated well. He was patient and answered all of our questions. If you’re gonna buy  a car , truck Jeep come here and ask for Tony.

Janel Broman

I purchased a Honda CRV from this dealership. I am relocating to NC from MN and was given Riversides information regarding a great group of professionals to work with. The salesman Mike North, that worked with was over and above excellent in his career! His manager Brent Marion was also very helpful and great to work with! This is now my new “home” for future vehicle purchases! Both Mike and Brent were a pleasure to work with! Thank you for making my vehicle purchase happen as wonderfully as it did.

chris fisher

Been looking for the right deal with the price point I wanted to pay! I had the privilege of dealing with Ariel  she was amazing even laughed at my bad joker personality Amazing !!!!!! I have to say even Tyler the business manager came to helped get the best price point I wanted to pay . Gets even better the general manager came out and help with the whole deal. This was the best dealer ship I've been to in some time! extremely patient and Ariel even picked me up from another dealership with the truck I wanted to purchase talking about great/Amazing friendly place and a bunch of  amazing employees  top notch ???? ???? ????  100 percent satisfied and 5 star service

John Williams

I will never take my vehicle anywhere else for service other than Riverside Dodge. You cannot beat their customer service, the people there actually care, they do quality work, and they stand by their word. I made the mistake of taking my Dodge Durango SRT to National Dodge in Jacksonville, NC to be serviced for two minor issues (O2 sensor and a small oil cooler line leak) and after a month of them telling me I had multiple issues (oil cooler, engine knock, lifters, shaved down engine heads, new gaskets) that were not present when I dropped the vehicle off and them doing experimental work (they were guessing) to diagnose and fix the issues, I ended up with a $9600 repair bill. Within hours of them telling me I was good to go and getting my Durango back I broke down (water pump blew) in Columbia, SC. I called National Dodge and they denied that they caused it or that they were responsible for fixing it. JT’s Dodgeland in Columbia, SC another wonderful dealership replaced the water pump and got me home but I continued to have issues. Not even two weeks later I broke down on the way home from work. I had it towed to Riverside Dodge in New Bern, NC where I have had warranty work done in the past and whom I actually trust to take care of my vehicle. They found 2 bent push rods in my motor and had to replace all 16 of them as well as both cylinder heads as a result of National Dodge shaving my heads down too much. After a few weeks and $7500 worth of work I went and picked it up only to break down 28 miles down the road. Riverside Dodge covered the tow back to New Bern, put me back in a courtesy vehicle and the service manager Ted told me they were very sorry and that no matter what they would make it right at no cost to me. They did a deep dive on my engine and found metal shavings all throughout as well as more bent pushrods and determined that I needed a new engine all as a result of the original work that National Dodge did. Without any help from Chrysler corporate or National Dodge, Riverside Dodge installed a brand new 392 Hemi engine in my Durango at no cost to me. I am forever grateful for the folks at Riverside Dodge. After spending over $17,000 in repair bills in a span of less than 3 months I would never have been able to cover the cost of a new engine. I am a retired Marine Infantry Unit Leader 0369, combat wounded (5 combat deployments), and current contractor for the DoD, I am a husband and father of 4 children, I work very hard to provide my family with a good life and after the nightmare that National Dodge in Jacksonville put me through, I was very worried that I would end up having to take a loss on my vehicle. Riverside Dodge went above and beyond to fix the mistakes caused by National Dodge, they stood by their word and  got me back on the road and I cannot begin to express my gratitude and appreciation. Everyone from the service advisor Kyle, the service manager Ted, and all the techs and mechanics, thank you from the bottom of my heart. I will never take my vehicle anywhere other than Riverside Dodge nor will I trust anyone else to work on it. If you own a Dodge, Chrysler, Jeep, or Subaru and you have an issue with your vehicle, you want things done right and you definitely don’t want to experience a nightmare similar to mine, do yourself a favor and avoid National Dodge in Jacksonville, take your vehicle to Riverside Dodge in New Bern, you will be glad you did. To me it is worth the 50 mile drive/tow from Jacksonville to have peace of mind that people who take pride in what they do and actually take care of customers and provide quality services for them do the work. Had I taken it there the first time, I never would have had the issues that I did.

beulah taylor

The staff was excellent. Very good service. They made me feel like a friend coming in. Jermaine and Stacey were excellent sales people to work with and I even got a call back to see if I was still enjoying my purchase.

Riverside Chrysler Jeep Dodge Ram Fiat

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