Rivertown Ford

Cabrina Hunter

First off I just want to say when you receive great customer service please stick with that same individual during each visit for maintenance on your vehicle. Mr. Tom at Rivertown Ford in Columbus Georgia really made my experience (words cannot express my gratitude) but it was absolutely amazing. Dropping off my vehicle was quick and easy. Mr. Tom (he’s located at the second station from the corner to be seated in the waiting area) was incredible. Mr. Tom immediately kept me informed  with all updates and quickly responded back after texting him with any questions or concerns that I had. I felt as though Mr. Tom was more of my mentor and he went above and beyond to make sure that I was getting quality products included with great and decent prices. With any recommendations from the service tech, Mr. Tom always inquired me first before any maintenance was performed. Mr. Tom is like a family member that truly cares about you and your concerns about your vehicle. Mr. Tom is patient and honestly takes the time to listen and writes down what you suspect maybe going on with your vehicle. 5 stars is inadequate to give to Mr. Tom for the amazing customer service experience that I received, I would rather give 10 stars if the rating scale went that high. All I can say is this, with any future maintenance that is needed for your vehicle, I would highly, highly, highly recommend Mr. Tom at Rivertown Ford in Columbus Georgia he really treats you like you’re family. Thank you Mr. Tom for everything, you are the best.

Helmut Gertjegerdes

My wife and I had a wonderful shopping experience, our salesman, Cutter, always treated us with care and respect, and he answered every question we had. Rivertown Ford is my favorite place to buy a vehicle from. Thanks for the 5 star service.

Lucas Sagarin

Vehicle purchased: 2024 Bronco

Quick and easy process and worked out a fair deal for all (me and the dealership). I especially liked that they did not push running my credit before the deal (numbers) was complete. From the sales rep to the sales/financial manager, I was treated like I was their most important customer. Great experience!!!

Rivertown Ford

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