Roberts Ford Trucks

Jack Greenly Sr.

We broke down in our RV. We went in to Robert’s Ford Truck Center.  We were sent to the office to speak to Renee. She said they do not do RV service.  She went to speak to the mechanic.  He put it on the computer to check what was wrong.  It came up the NOx sensor and the EGR sensor.  Both parts were under warranty. Renee ordered the parts.  It took several days to come in. Then we were told they would not be able to do the job. Renee was so kind and helpful.  She called several places. She finally hooked us up with a company that could do the work. She is All about Customer Service.  She went above and beyond her job to take care of us. Thank you Renee for giving us Awesome Service.  Thank you Jack and Deb Greenly

Dick Newbert

When we called about an appointment to have a Check Engine alert light and sluggish starting on our motorhome checked out, we were told that they were very busy and the diagnosis might take the better part of a day and any repairs would be deferred for another day or two.  HOWEVER, when we arrived yesterday morning, Adam greeted us and immediately put one of his best techs, Kerry, on our case.  Kerry spent a great deal of time checking and double checking to be sure he had isolated the Check Engine problem, which turned out to be a defective O2 Sensor.  Meanwhile Adam continued to check in and apologized for any delays.  The starting problem boiled down to an older chassis battery.  Both replacements took less that 15 minutes to complete and we were headed back on the road in just a shade over four hours.  I can't say enough good thinks about Adam and Kerry.  Throughout the diagnosis process, they kept me informed and explained what tests were being run and the results of each.  Roberts is fortunate to have Adam and Kerry as represetatives of their company!

Roberts Ford Trucks

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