Safford Brown Nissan Fairfax

Karen Freeman

I was very concerned when my rogue started to make noise and I contacted Safford Brown Nissan because they always have serviced my car. But this time I was REALLY worried. Rochelle was the Service Agent who answered the phone and she was so kind and reassuring. She helped me figure out every step from getting the car in to checking the warranty to getting the work done quickly and completely. In and out two days! Very clear diagnostic, explanation of all the steps involved and regular updates. She absolutely was knowledgeable, calm and kept the repair on track. Because I had all the information I was much less stressed and could plan essential activities to keep life on track. So far so good with the car. But the real peace is that I know that if anything goes amiss, the Agents and Technicians will be there. Very grateful for the lifetime of care from Brown’s personified in Rochelle, a simply great service agent.

Leonard Pollard

Thank you, Rochelle.  Your customer service was impeccable today and appreciated.  Hope everyone has the same experience here, that I have had today, and every day I come in for a visit.

Also, thanks to Sharon C.  She has assisted in my last three vehicles and appreciate her help every time I come in.  She really has looked out for my family for years.  Her customer service, professionalism, support, bday wishes, care, and love will always be something I am grateful for.

Thank you both!!!  Hope you have a blessed day!!

Elizabeth McCoy

Rochelle provided me with the best customer service I have ever received at a car dealership. My daughter’s transmission needed replacement and she advocated for me to get the best possible price after the warranty company wanted to charge me extra fees for taxes. Throughout the entire process, Rochelle kept me informed and updated. Rochelle is professional, responsive and an overall great person. Please consider Rochelle for a leadership position at Safford Nissan. She would make an excellent manager.

Malijo Renaissance

Ricky you are awesome. Angel, you bear you name well, thank you Jenny, for not pressuring to take unnecessary coverage.
The whole crew did a fantastic job! Thank you, thank you
Ricky you are amazing, stupendous. Thank you.
I you need a Nissan car of your dream. Run to Safford Brown Nissan of Fairfax ask for my team they will deliver make your dream/ wish come true, Nissan is the best
Rachel K

Karina McDonald

I've been to this dealership several times for servicing and repairing my Nissan, and worked only with Michael Sanchez. He is an exceptional service consultant, and I'm compelled to highlight his exemplary work. Michael is not only responsive and incredibly helpful but also adaptable. Recognizing my communication preferences, he accommodated my need to communicate solely via text while I was at work. Despite the slightly higher repair prices compared to unauthorized mechanics (within a 10-20% range), the added benefit of receiving a brand new replacement vehicle during the repair period made the experience worthwhile. Unlike other dealerships where resolving one issue often leads to discovering another, I've experienced consistent reliability with this service and repair department. For me, prioritizing quality over cost, the superior service I receive here justifies the investment.

Safford Brown Nissan Fairfax

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