Santa Monica Bmw

Brought my brother’s car here a while ago for an oil change and servicing.

On the one hand, they gave me a great deal for future oil changes and the security of knowing that they’re actually using the right filter (this car is pretty finicky).

However when it came time to close out and pick up the car, the professionalism took a nose dive. The kids at the receipt-stamping desk seemed overwhelmed and inundated with paperwork. I collected my papers and waited on the street corner for the car to be driven around…for 45 minutes.

I asked several technicians where the car was, showing my receipt. No answers. Fed up, I finally walked around into the service lot asking where the car was. It turns out they thought they lost the car and weren’t telling me. I would’ve been standing and waiting indefinitely.

After more prodding and questioning, they finally realized they had handed me the wrong receipt (someone with the same last name) and were eventually able to locate the car.

The service manager Danny was a gentleman about it all and was very considerate in rectifying the situation but I can’t give 5 stars for this particular experience.

Craig Boyajan

Cesar Alexander Pleitez at Santa Monica BMW went above and beyond during my service appointment today. He patiently answered all my questions about the repairs, explaining everything in clear and concise terms. His kind and respectful demeanor put me at ease throughout the process. The entire staff was incredibly efficient, getting my car serviced and ready to go much faster than I expected. Thanks to Cesar and the team, I left feeling confident in my BMW and grateful for the exceptional service. Highly recommend Santa Monica BMW!

Santa Monica Bmw

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