Smith Auto Family Plainview

Tiffany !

Very pleased with my Smith Auto Family experience! Shannon helped me schedule my last oil change and was able to have the technician come to my place of work. The technician was quick and very polite. He explained what he did and I love that I didn’t have to leave work. Shannon and the team there always go out of their way to make my experience exceptional.

Noah Seabourn

Deal in confidence with Jana @ Smith Auto Family. I do not live in Plainview, but they had a truck that I had liked on their lot according to the internet. I submitted an inquiry about the truck and was hastily contacted by friendly Jana. She was very quick to understand that I lived out of town, and wanted to get very in-depth videos of the truck since I would not be able to come in and view it. She obliged my request and sent a full walk around video of the vehicle highlighting key features and assuring me that the vehicle had no flaws. I trusted Jana’s word and we quickly got into a deal. My deal was finalized within 6 hours and I e-signed all the paperwork. We loaded up and started the 160-mile drive to the Smith Auto lot. Upon arrival, I found, to my relief, that Jana’s representation and description of the truck was nothing short of honest. We walked inside, I signed my name a total of three times, and we left. We were there for some twenty odd minutes. Quickest, and one of the most friendliest, dealership interactions I have been a part of. Deal in confidence with Jana @ Smith Auto Family Plainview.

Axis Galaxis

Had my recall issues resolved in one day. The entire scheduling crew to Tim the mobile unit guy were professional , kind n fast with repairs. Got my recall needs done in my driveway. Was even oriented to low rear brake pads,  I was unaware of!  Over all , this was a great first  experience for me. Highly recommend ya give these guys a chance if you have automotive needs.

B. Thompson

My Ford Explorer was part of a national recall.  On Friday my car was picked up and returned in a timely and courteous manner.  However, it was designated as passing with no repair needed.  I immediately called Anthony Garcia, the young man I met when my car was picked up.  Since I am a Senior Citizen, I am always impressed when I meet an employee  who is  friendly, courteous and professional.  I spoke with Anthony, sent pictures to him, and he agreed that recall repair was definitely needed.  I told him that my grandson NEEDED my car right away and so it needed to be fixed! Anthony called me today, Monday, to say he had expedited an order and that a mobile unit will be here tomorrow to take care of it!   As I said, it’s especially appreciated today when you meet a young man who takes pride in doing his job and is respectful to his customer.  Thank you, Mr. Garcia.

Smith Auto Family Plainview

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