Southern Roads Auto

Lee Ann Bradley

My husband just purchased a jeep from Chad at Southern Roads. I will admit, I have never been a fan of smaller "mom and pop" car dealerships. The need to keep the product moving in the smaller places has, in my past experience, lead to half truths being told about the car, shady dealership practices and just a general "skeezy" feeling while car shopping.  At Southern Roads you will get NONE of that!  This dealership is a hidden gem between Walnut Grove and Monroe on 138. If you are looking for transportation I earnestly encourage you to stop by and ask for Chad.  Our dealings with Chad from the very beginning were nothing short of spectacular. There was some misunderstanding on our part when it came to the numbers of the deal and Chad had the ability to stop the deal in it's tracks but instead he made it work for us in spite of our flub up. He was attentive in answering all of our questions and even went above and beyond with regard to time as our bank was slow in the loan process. Chad, if you are reading this please know that you have single-handedly changed my mind about purchasing a car from a smaller dealership. Your honesty, integrity and willingness to go above and beyond made the experience pleasant.  Please know that when it comes time for me to replace my car, you and Southern Roads will be my first stop. THANK YOU!

Beautiful19661

There’s a huge difference between used car salemen and men who sell used cars, integrity, true customer care, and passion work ethic.  They’re integrity shows in how they stand behind the used vehicles that they sell.  They talk to you about the vehicle (when it came in & what they did to make it road worthy).  They’re passion shows in how excited they get explaining/showing their work; great work ethic.  It was worth the hour and a half drive.  Questionable integrity won’t show what’s in the closet.  I still took it to Honda for a used car assessment.  It got an overall good report.  It’s a quiet smooth ride.

In the age of what seems like “customer no service”, Chad and Byron are men, who reset hope.  True & Great Customer Service exists; and it exists at Southern Roads Automotive.  I called after hours or close to closing late about the vehicle they had listed on Autotrader/Carfax.  I researched the vehicle and the dealership.  This was the vehicle for my husband (another Honda Element - he drove the last one until it died at 405,000 miles).  I got a response close or after hours with pictures.  Chad said he would hold it for me.  It was mine until I said I didn’t want it.  I arrived the next morning.  Chad walked me through the work completed.  The vehicle has low mileage in like new condition (clean!) and checked about with Carfax.

I’m a small business owner.  So, I’m a fan of local “Mom Pop” business over corporate (data & analysis driven, how can we increase our numbers, whatever human factor”).  I want to deal with people, who want to share the life story of the business and do it with a healthy sense of pride.  I interacted with men with personal stories of value, humility, daily remembering to treat people like they would want someone to treat their family in business.  They are female friendly and respectful; they never showed me the vanity mirror.  These men are the real deal…..Customer Service Rest.

Yes!  Yes!  Yes!  It was more then a fair price!??

Would I recommend them?  I already have recommended them.

(Excuse typos)

David Knapp

Awesome experience at Southern Roads Auto. Chad did an awesome job!! I called and said I had a 2 hr ride the day before and he held the Tahoe for me to view. No pressure sale and got a good deal on my trade in. Chad even washed it again before delivery.  The manager even fixed an issue with the driver seat himself. Great team!! If you are looking for a clean vehicle, I would highly recommend checking them out!!
Thanks again!!

Jeremy Rhinehart

Small dealership with friendly people, nice vehicles and good customer service. Chad was my salesman and from moment one went above and beyond. He is not pushy and is totally transparent. He let me test drive the truck by myself and addressed any issues I had with the truck. I put a deposit on the truck but then I found a truck I liked better and they refunded my deposit with no hard feelings. If you are looking for a vehicle go see Chad at Southern Roads Auto.

brian hatton

Great experience. Chad and Byron went way out of the way to get me approved. Chad stayed 4 hours past closing to deal with the financing company. I bought a 2020 Gladiator and have never been happier with the service I received from them. They don’t want to just sell a vehicle they want to make friends and customers for life. Would not go anywhere else from now on.

Southern Roads Auto

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