Southside Kia

Doreen Waller

The brake light kept coming on my dashboard again, when I took it in last time Riley said it was under warranty and he fixed it for me unfortunately it came back on again so naturally I took it back and asked for Riley. He said unfortunately it was the brake on the other side and it was no longer under warranty but it was so annoying I told him to go ahead and fix it. The car is going on 6 years old and he said the battery needed to be replaced so I had him do that also he's very thorough I trust him with what he says and he gets to work done quickly I appreciate him and I would ask for him each time I go there. I also needed an oil change so this was the best time to get it done. Thanks Riley

Lorie Dewberry

Southside Kia Jacksonville FL service department employee Anthony Grant is definitely an asset to the company. He represents himself professionally and knowledgeable. I had two recalls on my Kia, Anthony explained every step of the process, offering a shuttle service but it was not needed per I was only there a couple of hours. Anthony managed to also fit in an oil change, tire rotation and a diagnostic for future services. Thank you Kia for your friendly helpful employees!

Debbie Hoover

Anthony Grant was my (caretaker, assistant, don't know the title, but he was the man that handled my transaction from beginning to end).  I was treated with customer satisfaction in mind.  Greeted, explained what was going on with my car and Anthony finished my sentence, knowing what could possibly be the problem. He also brought to my attention my mileage and what KIA could do to help me.  He gave me a time estimated of how long it would take and I showed me where I could wait for repairs.  I went to each lunch, received an email showing that my car was being serviced.  When I returned to the waiting area, Anthony again greeted me and explained what was going on.  I noticed how busy Anthony was but he was courteous to All of the customers in the room.  He surely extended good customer service of which I have seen lacking in our society.  When the car was ready he went and made sure it was washed and thanked me for being a valuable customer of KIA.  Coffee was provided, a soda machine, water was in a cooler for customers. I felt I could trust Anthony and my car has been like new.  Thank you KIA

Mylissa Tyson Mobley

I was worried about servicing my car with a dealership but Belle, in the service department, made the entire experience easy. She was intent on resolving each issue with the car and is such a professional that she was able to go over every detail with me so that I understood the value of the work being done. I'm definitely bringing it back to her for regular maintenance. THANK YOU BELLE!!

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