Starfleet Cars Llc

Paula King

I worked with Nathan at first and he was more helpful than sales lady from a BMW dealership who knew nothing about the car I was buying.  He knew the car and all the features and patiently took the time to  show me them all and how they worked.  The car was a 2017 Ford Edge Titanium with very low miles and it was beautiful!  I was still skeptical so they let me put a dwn payment on the car so I could take it to a dealership and have a diagnostic ran on it.  It came back only needing a air filter and wipers!
On to the paperwork, which was passed over to Brad.  Now Brad has some not so nice reviews on here and when I told him that, we had a good laugh.   Doing all the paperwork is always a time consuming process but he was very patient and helpful with getting it all done.  He let me do the financing through my credit union which I appreciated.  Most dealerships try to pressure you into going through certain banks as they get kickbacks but they didn’t even question it.
Overall I had a great experience and would recommend buying a used car from Starfleet.  They will let you know what you are buying.  If you can handle someone honest who tells you like it is, I would even recommend Brad as a salesperson!!

Nadine

Update: Not such a great experience after all. The car ended up needing all new brakes and tires - something that was apparently noted on the inspection report, which was not available when we were there since it was a weekend. It makes a loud noise on start up,which we didn't know since the car was brought to us for a test drive already running. It took longer than promised to get the title and we had to call repeatedly to get it. Now that we have it and have made the needed updates to the brakes and tires we're happy with the car, but would not use this dealership again.

We had a seamless experience with Starfleet Cars.  I had been shopping for several weeks online and found this dealership, with two used cars that fit our mileage and cost parameters.  I reached out to see if they were still available and Brad got back to me right away.  Upon my request, he sent me the Carfax reports. We had to drive 4 hours from KY to get there, and couldn't come till Sunday, when Brad would be off, but he put us in touch with Michael in his absence.  Michael had the car running and ready for us to take a test drive.  He answered all our questions and processed the paperwork quickly and efficiently.  We drove it back 4 hours without incident.  We've had it less than 24 hours now, but so far so good.  The car looks to be "as advertised" and dealing with Brad and Michael was easy, friendly and professional.  Based on this experience, we would recommend this dealership!

Starfleet Cars Llc

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