Steve Napletons Mazda Group

Sisters Fedosova`s

A huge thank you to Lupe for helping to select a car. In the preparation of documents and support from viewing to our sensations from the first days of use. Also for the fact that you stayed up late and a very nice deal. Thank you very much to Lupe and Mazda Palatine for the excellent service and very good conditions. We highly recommend contacting them.

Kiersten Carlson

My daughter & I visited 8 dealerships in our local area looking for a preowned vehicle for her, but striking out. We happened upon what we thought was the perfect SUV on CarGurus, but it was over 2 hours away in Illinois. We took a chance and drove down.
We ended up buying an SUV that Chase Fisher, the salesman who greeted us, recommended. Chase was professional, polite, and efficient, but not at all pushy. He also didn’t rush us, or try to upsell us on a pricier vehicle. He even called the following day to say that he’d found the 2nd key to the car and would mail it to us.
We got a fair price on the car, and also thank Victor, the finance manager, who walked my daughter thoroughly through her 1st car purchase. I’m impressed with this dealership- it was definitely worth the trip. Thank you, Chase!!

Rajendra Lanka

I just got a new Mazda CX-90 and am thrilled about it. Frankly, my neighbor saw my Mazda loaner as the color combination I wanted was not readily available and said that she did not expect me to buy a Mazda. I did not have a great perception of Mazda until I checked it out. It is great value for the price point. I looked at many of the recognized brands but found Mazda to be very superior. If you are in the market for a new car just take the time to check out Mazda’s. You will be pleasantly surprised like me. Chase and Victor at Napleton’s Palatine Mazda were super nice. Chase in particular did not push me hard but tried to understand my needs and address them appropriately. Thanks Chase! It was a pleasant buying experience!!

Tamara Paris

I bought a 2 yr old Lincoln Nautilus Reserve from here and I must say, greatest vehicle buying experience EVER! My salesman Andy was super cool, friendly and helpful, as was the finance manager Victor. They both made me feel more like family rather than just a customer. I would highly recommend Mazda dealership in Palatine to all my family, friends and anyone else looking for an amazing car buying experience. I am extremely happy and satisfied with my purchase. Thank you guys for being so wonderful and making me feel valued. ????

Jaime Carranza

Honestly I am not a fan with dealerships, they will always try to get advantage of people HOWEVER Mazda palatine has always had a special place in my heart haha I started my journey with them on 2018 when I was just a kid and no dealership took me serious, I had high expectations on my first brand new car, they took me serious and spent the whole day negotiating a red mazda 3 2018  and I have been with them ever since them, 3 cars later and a 9 year relationship with them.

I just got my brand new Mazda cx30 from them, chase fisher definitely one of the best salesman there, took care of me and know how to negotiate, I respect that. on April, unfortunately there was something wrong with the car, I was pretty upset with the situation.

ANGEL on the maintenance department came to save the day, she needs a raise and they need to make her head of that department. She came to me with the bad news, she explained to me the situation but she also came to me with a solution, it was not the best solution but it was reasonable, she was very professional and very polite so I listened to her and I agreed to it. She saved the day because I was not happy at all I had a roadtrip planned for the next couple days but then again her professionalism made me calm down and woke with them.

I highly suggest you come and check this car dealership if you are looking for a new car. Prices are right, car quality is overall good and the customer service is great with just a few exceptions.

ANGEL YOU ELEVATED AND WENT ABOVE AND BEYONF WITH YOUR CUSTOMER SERVICE. I will now be dealing directly just with her.

Steve Napletons Mazda Group

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