Straatmann Toyota

Michael limon

I recently had the pleasure of visiting Straatmann Toyota, and I can confidently say it was an exceptional experience from start to finish. The customer service was top-notch, making me feel valued and appreciated from the moment I walked in. The friendly staff went above and beyond to assist me, answering all my questions with patience and genuine enthusiasm.

A special shoutout goes to Mike, the general manager, who went the extra mile—literally—by picking us up from the airport, which was an hour away. This level of dedication is rare and truly sets Straatman Toyota apart from other dealerships.

I must also mention Lauren, whose outstanding customer service made a significant impact on my experience. She was incredibly helpful, ensuring that all my needs were met with a smile and a positive attitude. It’s fair to say Lauren was the best salesperson I have ever come across when purchasing a vehicle.

In addition to their fantastic customer service, Straatman Toyota held my Tundra for over two weeks without requiring a deposit. This kind of trust and flexibility is hard to find and speaks volumes about their commitment to customer satisfaction.

Every interaction, from sales to service, was marked by a dedication to excellence and a commitment to providing an outstanding customer experience. I highly recommend Straatmann Toyota to anyone in search of a dealership that truly cares about its customers.

On Saturday May 4th. 2024 Our 2018 Toyota Tacoma broke down on the highway, with our camping trailer in tow, over 600 miles from home.  We were towed to Straatmann Toyota and spent the weekend in their parking lot in our camper as they were closed for the weekend.
On Saturday afternoon, we left them a voicemail message explaining our situation. First thing Monday morning, May 6th 2024 as soon as the service center opened, we received a call from Mark in the service center (we were still camped in their parking lot), to let us know he was aware of our situation.  Within an hour or so, they had our Tacoma in a service bay and determined the fuel pump had failed and was under recall by Toyota.  Mark ordered a fuel pump and offered us a loaner Tacoma to use for the day.  We didn't think we would need it but he insisted and left the loaner by our camper and handed us the keys to it.
The fuel pump arrived in the wee morning hours of Tuesday May 7th. At 9:00 AM Tuesday morning we walked into the service center and to our surprise Bart, the service technician working on our truck let us know he had just finished installing the fuel pump and was about to pull the truck out for a test drive.  Secondary to this, there was a recall on the Tacoma's third brake light which they also replaced.
Everyone we encountered at Straatmann Toyota could not have been more friendly, helpful, understanding, and professional.
I want to thank Mark and Bart for the exceptional service they provided to complete strangers who they knew they would probably never see again.  They realized we were stranded, hundreds of miles from home  and did everything they could to get us back on the road quickly and safely (Bart even checked the PSI in our tires).
By the way, if Mark or Bart read this, thank you for making us feel like family.  Our trip to Arizona was a success.

Lukas Peitz

Highly recommend Straatmann Toyota, especially for anyone out of state looking to buy a vehicle. I'm thrilled that I was able to find find the exact truck I wanted for a fair price. My vehicle is in excellent condition, and the car buying process was quick and painless. The only fee the dealer charged, was $99 for administration; which Lauren was upfront about, and was explicitly included in the overall vehicle price.

Straatmann Toyota

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