Sunset Honda

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Gabriella Chung

I couldn't be happier with my experience. My service manager, Jessica, was exceptional — her professionalism made the entire process smooth and stress-free. She kept me informed throughout the service and went above and beyond to ensure everything was taken care of efficiently.

I also want to extend a thank you to Honda for their generous goodwill coverage towards the repair of my AC system. It’s refreshing to see a company stand by their products and support their customers in such a meaningful way. This not only resolved my issue but also reinforced my confidence in Honda’s commitment to quality and customer satisfaction.

Maggie Church

Matt S made getting my car serviced easy and made me want to come back to Honda for service in the future. He was very clear about what each service was and made sure I understood what I was paying for rather than throwing jargon at me and me walking away with less. Matt is a great service advisor and I'm excited to work with him again.

Jerry Crabill

This evaluation is pretty much exactly the same as the one I did subsequent to my last service appointment at Sunset Honda. Specifically the service and treatment I received from Jeremy Zuck and from the other personnel in the service department was superb.  Always professional, always friendly and informative. The problem this time, which is also what I experienced on
my last visit is what happens when I make a phone call to set up the appointment in the first place. The people who answer the phone, in both cases it was a young female are either naturally unhelpful or are trying to be that way. When I called, I simply wanted to speak to a technician. Nothing more than to simply speak to a technician to ask a few questions about my car before I made the appointment. I made that very clear to the young lady. She simply kept asking stupid questions like “are you going to make an appointment?” I would probably but I need to speak to a technician first. So finally, after becoming more and more adamant about what I wanted (and becoming madder) I did get to speak to a technician- I believe it was Jeremy. So if Sunset Honda is looking to improve anything at all, they should start listening to conversations between customers and the people who answer the phone  at the beginning of the experience. So again, Jeremy was superb and he is the main reason I will continue to come to Sunset Honda for service, but the people who initiate contact with customers at the beginning should undergo significant training or at least retraining.

Kenny Antonetti

I bought my 2022Honda Accord as a used certified vehicle about a month and a half ago. My sales person and his manager (Ammon Walters and his manager David Idell) were amazing, polite and very professional. I’m sure I already left them a review, but today my review is about service.

I took my car in last week for service (I drive a LOT of miles), and noticed there was a scratch on the tint in the right rear window. My wife called our service advisor, Jeremy, and let him know. Today, I stopped in to talk to him and his manager Alex. After reviewing some photographs, and looking at the damage, we couldn’t tell if the scratch was their technician’s fault, or if something else happened. Alex took it upon himself to make it right and scheduled an appointment to get the window fixed without cost.

When everything goes well, customer service is a breeze, but when an issue arises, this is where you truly put customer service to the test. Jeremy and Alex passed this test with flying colors!  I will definitely keep getting my Honda serviced there and want others to know, THIS place is legit!  Thank you Jeremy and Alex!

Cheryl Lewis

I have been taking my Honda Insight to Sunset Honda since purchasing it(from Sunset) in 2011.  I have always had a great experience.  Jeff checked me in for my maintenance appointment as well as checking out, and he answered any questions I had.  He was professional.   I recommend Sunset Honda based on my experience with them.

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