Superior Ford, Inc.

Faye Hodges

We bought a new used Ford F-150 here recently. We found the truck online and when viewing at the dealership, it was just what we wanted. The sale could not have been any smoother! Our salesman, Kenneth Tate is outstanding! He really knows his product! All of the staff there is very friendly, helpful and attentive. There was no pressure whatsoever. We give them a 5 star, but the only thing is the truck only had one key. We didn’t know this until we had purchased the truck. Then we had an additional $417 outlay for a second key. I do think we shouldn’t have had to order and pay for a second key. The dealership should have absorbed this because doesn’t every car come with two keys?
Our truck is beautiful. We have purchased many new and used vehicles here and always been satisfied that is why we keep coming back. We also use the service center for our vehicle check ups.

Ashley Allen

I had a phenomenal experience buying my Ford Bronco at Ford in Zachary Louisiana! The staff was very inviting, knowledgeable, and patient. Mr. Kevin O'Brien, My salesman Jessie Gray, and Salesman Jac was awesome! The finance department also explained each portion of the finance process better than any one has ever explained. I would definitely recommend this dealership to anyone buying a car, truck, or SUV.

Summer Phenald

Edited to say I am changing my 1 star review to a 5 star review! In case (like me) you didn't know, Superior Ford has new ownership and new employees who are working tirelessly to gain trust and business back from locals.  I would specifically like to recognize Cynthia O'Brien, the new service manager, at Superior Ford for going above and beyond to accommodate me and make my experience below right.  She introduced herself on a local Facebook page in an effort to earn service business.  I filled her in on my situation and she messaged me right away telling me she'd already seen my 1 star Google review and had looked into my service history to see how she could help me.  Within a few days, she'd already ordered the part I needed and came to pick my car up bright and early before she'd even gone in to start her work day.  I'm pleased to say this was a very pleasant experience.  She was very kind and genuine from start to finish.  She went above and beyond to be accommodating and helpful.  I am happy Superior has someone on their team who truly cares and is reaching out to make things that weren't even her problem - right.  If you have had a bad experience in the past, give Cynthia the opportunity to see what she can do to to earn your trust!  You'll be glad you did!

Superior contacted me about scheduling to have a recall addressed on my car.  I asked if picking up from my work was an option since I work relatively close. He checked and said my work address was within radius for pickup. I scheduled and got a confirmation text. The day of my appointment, no one showed up. I texted the guy and told him no one was there yet but I had to go in to work but left my keys in my car and would send my door code upon arrival. Two days later, I got a text from him to confirm the technician finally showed up and got my recall addressed. I told him no one showed up nor did I hear from anyone until now. He apologized and said he was just informed he’d now have to change my appointment type to drop off.  No thank you! I will take my business elsewhere.

Raymond Albert

Very good job at making me a happy customer. Superior Ford is under new management from the general manager Kevin O’Brien, sales manager, Kevin Cuevas, Salesman, Karl Ott, and service manager Cynthia O’Brien, I was treated with respect by professionals. After a brief phone call they located the vehicle that I wanted at another dealership and brought it to Superior Ford . If you’re thinking of buying another vehicle, I highly recommend. Provide Superior Ford the opportunity to find it And sell it to you.

Superior Ford, Inc.

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