Susanville Ford

Eddie Pearson

Excellent dealer. Had a very good experience purchasing a vehicle here. Matthew is great, we communicated via text and phone over a few days and upon me selecting and getting approved for a vehicle he delivered it to me personally. He drove two hours and had all the paper work ready and the transaction was done in 20-30 minutes. By far the best experience I’ve had so far. Highly recommend.

Jessica Goodwin

Hands down the best service department and customer service I have ever experienced!!!! Lost my break module in my pickup pulling nearly a 30,000# loaded trailer. I was on my way to Reno from Central Oregon so I’m out of town with 2 horses. They dropped everything and went to work when I pulled in. They went over and above and out of their way to ensure my pickup could get the horses and I back home on schedule. The kindness shown to us by every employee we encountered was unbelievable!! Right down to making sure logistically we had a place for the horses if needed. I have worked with a lot of Ford dealerships over the years and not a single one comes close to providing this kind of service. Thank you to the best service department!!!!!

Lisa Krueger

Had to order a part for my truck. Christopher in the parts department was very helpful. I care for a sick relative so I try to use curbside wherever possible. Christopher was able to get the part I needed quickly and brought it out to me. Very much appreciated!

Justin Finch

Friendly, timely, and accurate service. Traveling and my vehicle had the ‘check engine light’ on, was nervous to get stuck. The service department was able to squeeze me in, diagnosed the issue, and got parts in from a couple hours away. So thankful for an honest, friendly, and reasonably priced Ford mechanic! Big shout out to Ace and JP who really took customer service seriously!

Susanville Ford

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