Val Ward Cadillac

George K

Excellent delivery experience with Fred Walters. Fred kept me informed about delivery date, made paperwork extremely easy, provided a personalized, knowledgeable and thorough orientation on features on our new Lyriq.  Fred has maintained contact post sale , followed up on several issues, and is available for any questions regarding the car.  Manager (Paul Lombardo) and administrative people (Stephanie) are also great to work with.  This is the place to buy a new Cadillac.

anthony rowland

Val Ward Cadillac is a nice upscale dealership that lives up to expectations of a Cadillac buyer even with pre-owned. I helped my Mom pick out a 2021 Certified XT5 and our search lead us to Val Ward which is about 3.5 hours from our home. I had worked on deals and research and knew exactly what we wanted and what we would pay.

I reached out to the sales department and was assisted by Justin. I explained to him what we needed and which XT5 we were interested in. I explained clearly that "this is what we can do and it is a take it or leave it offer". That doesn't go well at most dealers as the want to try and convince you why their car deservers more money and play the back and forth games. Justin did try to offer some perspectives from their side, but I had my research and really wasn't open to a lot of discussions. I made it clear we were ready to act on this deal. He quickly and efficiently put together the offer we asked for, assured us that the XT5 was in the condition advertised and walked us through the process. They overnighted documents to us to sign and their finance depart did an excellent job of putting arrow stickies where to sign and that was a life saver and my Mom was able to do all that herself because it was so clear.

I made the long drive to Fort Myers the next day with paperwork in hand fully expecting some sort of surprise sales shenanigans or attempt of renegotiation on our trade. To my surprise, Justin came in early to meet me at 8 am, had the car our front and ready, and he accommodated my request for a test drive before handing the check over and addressed a few minor details with the XT5. I was out the door and on my way home by 9 am.

Most dealers are still resistant to over the internet/email and text transactions. They want you there so they can dangle the car in front of you and start the manipulation tactics. That was the experience we had at Cadillac of West Palm. This was not the case at Val Ward. They did the deal the way we wanted and made reasonable accommodations. All the cars on their lot looked really nice and high quality. I recommend them for your pre-owned Cadillac purchase and Justin to help you out in making it a low stress and straight forward transaction.

Suzanne Renwick

Gary Pratt was my salesman and a very delightful man. Very friendly and comfortable atmosphere. We purchased a used vehicle and couldn’t be happier! I had visited numerous dealers and ValWard is at the top for sure. We felt no pressure and follow thru is great. Classy place. Best experience in purchasing a vehicle. Thanks Gary your awesome????

Steve Cohen

I bought a new 2024 Cadillac Lyriq from Val Ward and the entire purchase experience was outstanding. Bill Griffith, my salesperson, was pleasant, professional and knowledgeable about the car I was buying. Everyone at the dealership was very nice and helpful. If you are in the market for a Caddy I highly recommend you visit Val Ward Cadillac in Fort Myers, FL.

Val Ward Cadillac

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