Volvo Cars Palo Alto

Anoop Kollengot

"Great service and excellent customer handling. My service advisor, Mr. Rowan, was well aware of my needs and concerns. He is polite and calm, making it very comfortable to discuss any matter about the car. And all my routine services went well with Volvo Palo Alto under extreme care. There are a couple of things that I still expect to be improved:

1. No loaner car facility, but they do arrange free commute through Lyft.
2. There is a car issue with wrong fuel consumption and range that has never been able to fix, even after multiple visits. I believe this is not a problem with the Palo Alto service center, but something that Volvo has to fix through a software upgrade.

Overall, I am so happy with Volvo Palo Alto. Thanks!"

Merritt Anderson

Rowan and Freddie are top-notch when it comes to service! Freddie always welcomes me with a smile, and over the past several years, we have gotten to know one another and converse like old friends. He is warm and friendly, I always know he's there to help! Rowan is a super-star service advisor, super communicative, always helpful and incredibly kind. I live in San Jose but drive to Palo Alto Volvo to both buy and service my vehicles because the team is service-minded and I know I'll always be treated with kindness and respect! Thank you Volvo Palo Alto Team!

Drew Seman

Misa was wonderful to work with from the first moment -- would recommend him to anyone.

He called back less than 5 minutes after I filled out an online inquiry. I had a lot of questions about lease vs purchase given specific incentives. He took the time to walk me through everything -- both in terms of total out of pocket cost and monthly payments over time. Really helped ensure I ultimately did what was best. His responsive, knowledgeable, and humor  helped melt away the stress that comes with making any large purchase.

In terms of the car itself, he knew it inside and out. Took the time to walk me through everything that would have changed from our 2017 volvo -- from the infotainment system to the engine to the glove box.

It was the most efficient buying process I've ever had, but was still after hours by the time we finished since I showed up at 6. Still though, he spent an extra 30 minutes with me after they closed & I signed walking through everything in the infotainment system to make sure all the settings were how I'd want them, patiently helping while I logged into google systems & debated minor changes.

Couldn't have asked for a better experience.

Patrick MARTIN

Jonathan was my service advisor and he was terrific.  He was very responsive and kept me updated on the progress of the repair as well as annual maintenance.  Video was easy to navigate through and helped with the visual aspects without physically being present. Call out to Eldar which helped in the transportation, I knew exactly when he was arriving.

Hark Sodhi

I had a great experience at Volvo Cars Palo Alto. George got me into the exact car I wanted quickly and painlessly. He was friendly, knowledgeable, and thorough. I would definitely return for my next car purchase.

Volvo Cars Palo Alto

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