Volvo Cars Rochester

Tammra Schiller

Visited here for my first service with my car I purchased in February. Thank goodness I purchased the tire protection or I would not have been happy. Almost directly after purchasing my car kept telling me I had low tire pressure. Initially it was in all 4 tires but there had been some swings in Rochester temps so I just went to the gas station and filled my tires and stored the pressure. One of my back tires then continued to lose pressure consistently. I took it into Rochester Volvo and they were very pleasant to deal with from setting the appointment to checking in. I waited about an hour and they told me there was a rusty nail in the tire and they’d fix it. If I hadn’t had the coverage who knows how much that would have cost after JUST spending a a good deal of money on purchasing the vehicle.  No way to know if the nail was already in the tire or if it happened after purchase. Anyway, the dealership was clean, plenty of seating and well stocked service waiting area. My only suggestion is better parking for service. When I first arrived, I had no idea where to park as there was no where so I took an electric parking spot. Although it was my first time there, not sure I will know where to park next time either. Any way - the people there were amazing and the service was fantastic!

Nathan Ulery

The entire team at Volvo Cars Rochester was great to work with and I would absolutely recommend this dealership.  I was an out-of-state buyer and yet I felt like I built a personal relationship with Alexandra and Joseph as we talked and texted regularly to make sure all my questions were answered and everything went as expected. This was the easiest and most pleasant vehicle purchase of my life — even as they had the difficult job of finding me a V60 Recharge Polestar Edition which is not an easy task. Thank you to the entire Volvo Cars Rochester Team!!

Karl Siebert

Thank you Alexandria and Volvo Rochester!

I would like to express my thank you to the entire team at Volvo Rochester. We honestly could not have expected anything more, and were pleasantly surprised at how much they went above  and beyond in an effort to make my wife and I happy, and to make the process smooth and easy. Can i boast about the constant and positive communication back-and-forth, actually delivering the vehicle to our door in Buffalo New York, and then bringing the car we were trading in back to Rochester! Yes, was great feom beginning to end.

To be completely honest, we are moving on from BMW, and have been converted to a two Volvo household! Wonderful vehicles, and a wonderful sales, business, and overall dealership experience. I would like to, especially think.Alexandria Erickson! Wow, she was wonderful, and we highly recommend her !!

Thank you, and we will reach out next year to upgrade our other Volvo!

Tom B

Thank you to my salesperson Alexandria who was as excited as I was when we made my first Volvo lease happen! She kept me in mind after I first contacted the dealership months ago, when an S60 became available and then she worked with me to made the deal happen. It’s the nicest car I’ve ever owned!

Sharon Sofia

I recently had the pleasure of purchasing a car from Volvo Cars Rochester, and I must say, it was an experience beyond my expectations. From the moment I stepped onto the lot to the day I drove off in my new vehicle, every aspect of the process was smooth, transparent, and downright enjoyable.

I stopped into the dealership without an appointment and the staff could not have been more gracious.  I was immediately put in the good hands of Dennis Wiggins and could not be happier.

Dennis  was knowledgeable about the various models available and took the time to walk me through the features of each one. He patiently answered all my questions and provided valuable insights to help me make an informed decision.

What truly sets Volvo Cars Rochester, apart, however, is their commitment to customer satisfaction even after the sale is complete. Dennis followed up with me the day after I took delivery of the vehicle and again a few days later to ensure that I was happy with my purchase and offered his assistance with any additional questions or concerns I might have had.

Overall, my experience at Volvo Cars Rochester was nothing short of exceptional. They have set the bar high for customer service in the automotive industry, and I would wholeheartedly recommend them to anyone in the market for a new vehicle.

Thank you to Dennis Wiggins and the entire team for making my car buying journey such a pleasant and memorable one!

Volvo Cars Rochester

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