West Herr Mazda Of Canandaigua

Kelly Segouin

Marcus with West Herr Mazda is one of the best sales people we have worked with. He is very knowledgeable, and makes the experience informative but fun. After we made a deal there was a recall that needed to be completed before I could finalize things and take it home. Marcus expedited that process with the service team and didn’t miss a beat. He kept me informed each day, and we feel great about our purchase and their fair negotiation. We love our CX90!

Christopher Jocolano

My daughter recently graduated from graduate school and rewarded herself with a new 2024 Mazda CX-50. Nygel McInnis was our salesman.  I can't say enough GREAT things about Nygel. He was professional,  considerate, informative, and very helpful. He is so dedicated to his job that he even came in on his day off when we took possession of the vehicle. Thank you very much Nygel!

Cam Sheet

West Herr as a whole was a wonderful experience as I tried many vehicles before finding the perfect one for me at Mazda Canandaigua. The whole team was very accommodating to my needs and schedule trying to do what’s right for me instead of what’s right for them. Nygel my salesman even went above and beyond by dealing with an insurance problem on my behalf for weeks over something insignificant and bureaucratic. Handling that headache was huge and I’m excited to come back and get my vehicle serviced for its first oil change in a few months time.

Joshua Overstreet

Nigel is a great salesman. Very patient and will explore all options. Highly recommend him and the dealership. Nick in finance was great as well. Had one of the best experiences in a long time.

Nef Ojeda

A dealer with five stars …. A valid question for sure. Let me tell you why West Herr Mazda earned my business. I won’t bore you with unnecessary fluff, I will share what’s important- the experience.
I came in to WH looking to purchase a CX5, I did as much research as one could do and should do to ensure I was not going to be taken advantage of. Specially that I was without a car for three weeks and was pretty much in real need of a vehicle.
I went to a competitor (a Mazda dealer) before visiting WH and meet with (*name dropping) Nygel. I looked at Nygel and pretty much gave him the same spiel I handed the first dealer, and it was something to the effect that I am in need of replacing my car but the person earning my business will have to earn it authentically. I wanted a relationship not a transaction. Nygel’s knees were shaking and I had to calm him down (no that didn’t happen) he simply said That’s not a problem I am the same person both in my personal and my professional life, what you see is what you will get. I am paraphrasing of course but very close. That was a real good response.
Nygel and I pretty laid all our cards on the table day one. This made it easy to discuss what I wanted, my budget and options I would fall under. About a week and a half passed I went to the competition to review a possible vehicle and talk shop. To my surprise the sale
A was very professional and friendly. The conversation lead me to consider the vehicle presented but something happened that made me feel disconnected. It was that I was treated like a transaction. It was well hidden but I am authentic and I know authentic people. With that feeling I decided not to move forward with my purchase at the competitor - it was the right decision.
From the beginning Nygel was transparent, friendly personable and most importantly congruent with what he said and his actions. A man of his word. I had so many questions and mini requests he took em like a champ. It did not phase him one bit. Now that I reflect, I totally routed Nygel and he was real close to loosing my business, but I compared another and that experience lead me back to WH. Nygel and I were aligned. Pauly, the GM also came out to greet me and assured me that we too want a relationship and go and test drive the CX5 as long as it takes. As I wrapped up my deal, I left happy with my decision. It was the right one. The right dealership. I know dealerships have a bad wrap, but with the right approach, that stigma can change. We just have to give them a chance and approach it with a new set of eyes. So, yes. I got my wonderfully beautiful white 2021 CX5 Grand Touring edition that I know I will enjoy for years to come.

West Herr Mazda Of Canandaigua

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