Winners Circle Chrysler Dodge Jeep Ram

Steve Waddell

Had a problem with the PCM / EPCM module on my 2019 Ram. I live in Suffolk and went to Southern Ram on Western Branch Blvd, they couldn't take me that day (Tuesday) but made an appointment for me for Thursday, 8am.  After I dropped my truck off, the lady asked if I needed any of my keys, and I asked why - she said it might take a couple of days.  What?  To do a diagnostic??? I called the general manager after I got back to my office (he wasn't in when I arrived, perhaps that's part of the problem) and left a message.  He called me back and I explained that as a business owner, I could not leave my vehicle for days just for a diagnostic. He checked and called me back and said one of their service techs had left, and they were short handed. They would not be able to check my truck that day, but could to it Monday.  Seriously?? Why didn't they schedule it for Monday to begin with?

So I got my truck at lunch and told them never again.  I searched and found Banister and called to see if I could get an appointment for a diagnostic.  They not only got me in the next day, but fixed the problem while I waited!!! If I had left it with Southern, they wouldn't have even looked at it until the next week!

Banister - you don't just give service lip service (like Southern's marketing), you mean what you say.  I'm very happy with the service I received, and I'd give you more than 5 stars if I could!  Great job!

Kevin White

Brought my car in because I had misplaced the lug nut key. They took the lock off and put a new lug nut on free of charge! Extremely satisfied with their service and hospitality.

Jonathon Kryszewski

Julliana helped us find the right fit after our first pick didn’t work out. We loved how was helpful and caring she was the whole time!

Austin Owens

I can only speak for the “collision” part of winners circle, but the only issue I had was they didn’t pick up the phone as often as I liked, but the lady at the front desk was really sweet, and the other guy was pretty cool and worked with me on getting my car fixed, they got the car out faster than I expected, and it looks great, the paint was perfectly matched, if I wasn’t leaving VA, I’d definitely come back

Winners Circle Chrysler Dodge Jeep Ram

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