2026 Jaguar F-PACE P400 R-Dynamic S

Update: After this post, Myron, the general manager, got back to me and sorted things out with the key, living up to the original promise. Still only three stars because these folks don’t answer the phone or communicate well, but at least they supported the original agreement. Also nice lounge and accoutrements while waiting for service. Original post: Great car! HORRIBLE customer service! Sales and service don’t answer the phone and don’t return voicemails. Emails are likewise ignored. Took five weeks, four emails, and six phone calls to get a simple insurance form completed by the service department, and they didn’t even enter the correct information. Bought key insurance for $500 and was told we could replace as many keys as we needed, but insurance doesn’t even cover the cost of the FIRST key. Emailed for clarification: no response. Called: no person answered phone, and no response to voicemail. If you buy a car here, don’t believe anything Phil tells you — and don’t expect him to ever answer his phone or email. If you call the service department, do it from the lobby so you can watch them play on their phones while you are left on hold and sent to voicemail.

The Best Car Buying Experience by far!!!!???? First, my salesperson was the best (JUSTIN) He was knowledgeable about my Range Rover and provided me with a live hands on tutorial! He wasn’t just trying to sell a car, he was transparent and patient rather than pushy and anxious to make a sell! I wholeheartedly appreciated this car buying experience at Hennessy Jaguar… If y’all want to purchase a Range Rover go there and ask for Justin… His Spirit and Energy was Dope!! ?? ?? Also…The Finance Manager did his due diligence and I left this experience with no financial regrets ???? (Thanks DAMION)

Our salesman, Lee Hurley, has been a pleasure to deal with! We just wanted to take a Defender for a test drive for the first time, and Lee somehow talked us into purchasing that vehicle! Very nice conversationalist, no harassing or being pushy. He was professional and friendly. We're very happy with our Defender and the customer service provided!