Hennessy Jaguar Atlanta

Melissa Dillon Gym Bus

Update:  After this post, Myron, the general manager, got back to me and sorted things out with the key, living up to the original promise.  Still only three stars because these folks don’t answer the phone or communicate well, but at least they supported the original agreement. Also nice lounge and accoutrements while waiting for service.

Original post:
Great car! HORRIBLE customer service! Sales and service don’t answer the phone and don’t return voicemails. Emails are likewise ignored.  Took five weeks, four emails, and six phone calls to get a simple insurance form completed by the service department, and they didn’t even enter the correct information.  Bought key insurance for $500 and was told we could replace as many keys as we needed, but insurance doesn’t even cover the cost of the FIRST key.  Emailed for clarification: no response. Called: no person answered phone, and no response to voicemail.  If you buy a car here, don’t believe anything Phil tells you — and don’t expect him to ever answer his phone or email.  If you call the service department, do it from the lobby so you can watch them play on their phones while you are left on hold and sent to voicemail.

Chrisandra Hersh

The Best Car Buying Experience by far!!!!????
First, my salesperson was the best (JUSTIN) He was knowledgeable about my Range Rover and provided me with a live hands on tutorial! He wasn’t just trying to sell a car, he was  transparent and patient rather than pushy and anxious to make a sell!  I wholeheartedly appreciated this car buying experience at Hennessy Jaguar…
If y’all want to purchase a Range Rover go there and ask for Justin… His Spirit and Energy was Dope!! ?? ??
Also…The Finance Manager did his due diligence and I left this experience with no financial regrets ???? (Thanks DAMION)

Tom Torrey

Our salesman, Lee Hurley, has been a pleasure to deal with!  We just wanted to take a Defender for a test drive for the first time, and Lee somehow talked us into purchasing that vehicle! Very nice conversationalist, no harassing or being pushy.  He was professional and friendly.  We're very happy with our Defender and the customer service provided!

Sharnn Shepheard

I’m must admit it feels good to leave a 5 star review of this dealership; I hit what felt like a cavernous pit from hell on 285; tire pressure hit 0 instantly . It was 3:30 and my very nice but incredibly slow tow literally drove 15 mph on 285 all the way to the dealer!!!! I stayed polite but inside I was screaming!’ Short of it, my service advisor Damien Green must have talked to someone, and the mechanic stayed past his working time to install my tire…. Damien has been great every time and is an exemplary service advisor and employee. They need more like him. Professional, matured, concerned and helpful…

Clay Silkiner

Great sales staff, clean cars.

They do add on a rather expensive security service their insurance company has them install on their inventory to the tune of an extra $1,350 to the advertised price plus dealer fees. So car price will increase at dealership.

Hennessy Jaguar Atlanta

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