2016 Ford Focus Sedan SE

I went to the Cadillac dealership in Williamsburg. My driver side rear door handle was broken by Family Member. The agent took the time out to listen to my story and show compassion for me. He exceeded my expectations because within 48 hours I have my car back during the holiday season. They will get my business. Again, great, great customer service.

I love doing business with Loyalty. From the time you walk in your treated like a friend. Mallory in the service department is knowledgeable and you can tell,she truly enjoys her job. Took my trail boss in for inspection in and out no haggling, no up sales, no worries. They will always be my go to....

We had excellent customer service and support from Loyalty Cadillac, specifically from our Service Advisor, Kirk Tajirian and his awesome mechanics. He kept us updated during the extended period my car was there due to Holidays, waiting on insurance company to appraise and to approve work, the ordering many parts all due to a small collision but quite damaging to our electrical system. We have our car back now and are very pleased with the work.