2017 Ford Explorer Limited 4WD

Visited here for my first service with my car I purchased in February. Thank goodness I purchased the tire protection or I would not have been happy. Almost directly after purchasing my car kept telling me I had low tire pressure. Initially it was in all 4 tires but there had been some swings in Rochester temps so I just went to the gas station and filled my tires and stored the pressure. One of my back tires then continued to lose pressure consistently. I took it into Rochester Volvo and they were very pleasant to deal with from setting the appointment to checking in. I waited about an hour and they told me there was a rusty nail in the tire and they’d fix it. If I hadn’t had the coverage who knows how much that would have cost after JUST spending a a good deal of money on purchasing the vehicle. No way to know if the nail was already in the tire or if it happened after purchase. Anyway, the dealership was clean, plenty of seating and well stocked service waiting area. My only suggestion is better parking for service. When I first arrived, I had no idea where to park as there was no where so I took an electric parking spot. Although it was my first time there, not sure I will know where to park next time either. Any way - the people there were amazing and the service was fantastic!

The entire team at Volvo Cars Rochester was great to work with and I would absolutely recommend this dealership. I was an out-of-state buyer and yet I felt like I built a personal relationship with Alexandra and Joseph as we talked and texted regularly to make sure all my questions were answered and everything went as expected. This was the easiest and most pleasant vehicle purchase of my life — even as they had the difficult job of finding me a V60 Recharge Polestar Edition which is not an easy task. Thank you to the entire Volvo Cars Rochester Team!!

Thank you Alexandria and Volvo Rochester! I would like to express my thank you to the entire team at Volvo Rochester. We honestly could not have expected anything more, and were pleasantly surprised at how much they went above and beyond in an effort to make my wife and I happy, and to make the process smooth and easy. Can i boast about the constant and positive communication back-and-forth, actually delivering the vehicle to our door in Buffalo New York, and then bringing the car we were trading in back to Rochester! Yes, was great feom beginning to end. To be completely honest, we are moving on from BMW, and have been converted to a two Volvo household! Wonderful vehicles, and a wonderful sales, business, and overall dealership experience. I would like to, especially think.Alexandria Erickson! Wow, she was wonderful, and we highly recommend her !! Thank you, and we will reach out next year to upgrade our other Volvo!