2015 Ford Explorer Limited 4x4

I had not been having a very positive experience with my local dealer, so I called Subaru of America and they recommended I reach out to Klamath Falls Subaru. I initially spoke to whom I believe was Chris on the phone and explained my needs and my frustration with the local dealer. He was not only understanding, but patiently answered all my questions and was very professional. I was already so impressed with his helpfulness that I thought to myself "this is too good to be true." On the day of my service I was greeted by Daniel. He too was extremely friendly, professional, knowledgeable, and patient. He treated me and my dog like family, and listened to my needs and explained everything in great detail. They took my car right in, performed the service, and addressed an ongoing concern I had with the brake system. Everything was perfect! Everyone was extremely friendly, professional, and seemed to truly care about me and my car. The dealership, service area, and customer lounge are clean and comfortable. For the first time since buying my Subaru I truly felt taken care of and heard. They have restored my faith in Subaru. Although I am driving from Ashland, it is well worth the extra time and miles. Such service is rare these days, therefore I truly appreciate these guys. I am looking forward to many years of business with klamath Falls Subaru, and when the time comes I will definitely buy my next Subaru from them. Thank you Klamath Falls Subaru for being so awesome!

Alex Dodson and Spencer Hammond are the best. We went in there with a car that had knocking in the engine and a year of payments left on our focus. Didn't matter, they got us into a 2017 SUV. They are amazing over there and I will never forget the experience and professionalism they showed us. Thank you guys. Very happy

Thank you Gary, Daniel, and the team. Above and beyond standard. When you call Klamath Falls Subaru the message says, “where we are comfortable, not corporate,” and that is true. The atmosphere created is comfortable, considerate, efficient, and responsive. It is easy to talk with a real person. The service team is knowledgeable and proactive. We are a very active family with children and dogs and we put our Ascent through the true Subaru experience and they are always there to back us up get our vehicle top notch. Subaru family for life.